JOB OVERVIEW

The Trade Waiter at Haidilao Hot Pot plays a vital role in delivering exceptional customer service within a premium dining environment, ensuring every guest enjoys a memorable and engaging dining experience.

• Greeting and seating customers in a professional and friendly manner
• Presenting menus, taking orders, and providing detailed information about menu items and beverage lists in a professional manner.

· Accurately taking and relaying food and beverage orders to kitchen and bar staff through the POS system.

• Serving food, beverages, and hot pot ingredients efficiently, ensuring presentation and timeliness meet high standards.Serving food and beverages promptly and efficiently
• Ensuring customer satisfaction and handling complaints courteously
• Setting up tables, arranging decorations, with condiments, utensils, and dining accessories.and maintaining a clean dining area

· Clearing tables promptly, returning used dishes and utensils to the kitchen, and resetting for new guests.

· Monitoring tables to remove empty plates, refill beverages, and proactively attend to customer needs.

• Coordinating with kitchen staff to ensure accurate and timely service
• Processing payments and managing reservations

· Upholding Haidilao’s premium service culture, including attentive table service, problem-solving, and engaging in customer interaction.

· Opening bottles, pouring beverages, and preparing basic mixed drinks; assisting with wine and beverage service when required.

• Supporting Following workplace health and safety, hygiene, and service standards