We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Purpose
The Building Services Supervisor supports the Building Manager in overseeing daily operations, ensuring the property is maintained to the highest standards while providing a safe, efficient, and well-presented environment for all occupants and visitors.

Primary Responsibilities

• Maintain a high standard of building condition, ensuring regular inspections of gardens, grounds, and common areas, and reporting any issues promptly for resolution
• Support the Building Manager by attending to property audits, updating registers, preparing reports, and liaising with contractors to ensure smooth operations and compliance with safety, security, and property procedures
• Ensure all team members are trained in fire, emergency, and security procedures, and maintain up-to-date documentation for property compliance, including contractor logs, maintenance registers, and the building register
• Manage car park operations, including maintaining the daily visitor log and monitoring access to ensure efficient and secure use of the facility
• Oversee the receipt, sorting, and delivery of mail and parcels, ensuring strict adherence to privacy and security standards
• Handle all key-related tasks, including managing keys for residents, contractors, and managing agents, maintaining a secure key log, and ensuring confidentiality at all times
• Address resident, guest, or owner complaints promptly and courteously, ensuring resolution and maintaining high customer satisfaction
• Foster strong, professional relationships with unit owners and residents by providing exceptional service and maintaining open communication channels
• Ensure seamless shift transitions by providing clear and accurate handovers, outlining any ongoing or upcoming requirements for the next shift

Skills and Experience

• Strong verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels
• Proficiency in Microsoft Office software and familiarity with its applications for daily operations
• Previous experience in a strata-based environment is desirable, with a solid understanding of related processes
• Ability to navigate complex stakeholder relationships and environments, demonstrating diplomacy and effective problem-solving
• Proven experience in coaching, mentoring, and inspiring teams to drive performance and development
• Strong time management skills, with the ability to multitask and handle competing priorities efficiently

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW

• Maintain a high standard of building condition, ensuring regular inspections of gardens, grounds, and common areas, and reporting any issues promptly for resolution
• Support the Building Manager by attending to property audits, updating registers, preparing reports, and liaising with contractors to ensure smooth operations and compliance with safety, security, and property procedures
• Ensure all team members are trained in fire, emergency, and security procedures, and maintain up-to-date documentation for property compliance, including contractor logs, maintenance registers, and the building register
• Manage car park operations, including maintaining the daily visitor log and monitoring access to ensure efficient and secure use of the facility
• Oversee the receipt, sorting, and delivery of mail and parcels, ensuring strict adherence to privacy and security standards
• Handle all key-related tasks, including managing keys for residents, contractors, and managing agents, maintaining a secure key log, and ensuring confidentiality at all times
• Address resident, guest, or owner complaints promptly and courteously, ensuring resolution and maintaining high customer satisfaction
• Foster strong, professional relationships with unit owners and residents by providing exceptional service and maintaining open communication channels
• Ensure seamless shift transitions by providing clear and accurate handovers, outlining any ongoing or upcoming requirements for the next shif