ABOUT CAPELLA HOTELS AND RESORTS

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

POSITION SUMMARY

Step into the world of refined hospitality as a Team Leader. This opportunity is perfect for a dedicated and service-driven professional who takes pride in leading by example and delivering outstanding guest experiences, all while maintaining the highest standards of Forbes and five-star service excellence.

• Oversee the daily operations, ensuring seamless service and presentation that reflects luxury and excellence.
• Lead and inspire a team to provide an elevated guest experience, from warm welcomes to personalised touches.
• Uphold Forbes standards, ensuring attention to detail, intuitive service, and genuine hospitality.
• Stay attentive to our guests’ needs! By nurturing connections, understand their preferences and offer personalised service.
• Be familiar with the food and beverage items on the menu and have the skills to recommend menu combinations and upsell alternatives.
• Assist colleagues to ensure proper coverage and prompt guest service.
• Inform the kitchen of any extra meal requirements, allergies, dietary needs, and special requests.
• Maintain cleanliness in work areas throughout the day by practising clean-as-you-go procedures.
• Arrange tables based on the event type and service standards, incorporating the appropriate linens, glassware, chinaware, and cutlery, while ensuring all supplies adhere to quality standards.
• Understand and adhere to proper alcohol service procedures.