Company Description
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Job Description

We are seeking an exceptional Concierge Team Leader to join our prestigious hotel in the heart of Brisbane City, Australia. As the leader of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.

• Lead and motivate the concierge team to deliver exceptional customer service
• Oversee daily operations of the concierge desk, including scheduling and task delegation
• Welcome guests and provide a warm, professional first impression of our hotel
• Manage luggage handling and valet parking services
• Offer detailed information about hotel facilities and local attractions
• Provide personalized recommendations for dining, entertainment, and tourism activities
• Promote and explain our loyalty program to guests
• Maintain the highest standards of cleanliness and presentation in the hotel entrance area
• Handle guest inquiries and resolve issues promptly and efficiently
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the concierge team
• Train and mentor new team members
• Manage a flexible 7-day roster, including morning and evening shifts including public holidays.

Qualifications

• Proven experience as a Concierge Team Leader or in a similar leadership role within the hospitality industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Outstanding customer service orientation with a friendly and enthusiastic demeanor
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving skills and the ability to make quick, informed decisions
• Proficiency in hotel management software and computer systems
• In-depth knowledge of local attractions, dining options, and services in Brisbane City
• Responsible Service of Alcohol certification
• Valid Driver’s License
• Physical ability to lift and carry heavy luggage when necessary
• Flexibility to work various shifts, including weekends and holidays
• Attention to detail and commitment to maintaining high standards of service
• Ability to work both independently and collaboratively within a team
• Professional appearance and positive attitude

Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

• Lead and motivate the concierge team to deliver exceptional customer service
• Oversee daily operations of the concierge desk, including scheduling and task delegation
• Welcome guests and provide a warm, professional first impression of our hotel
• Manage luggage handling and valet parking services
• Offer detailed information about hotel facilities and local attractions
• Provide personalized recommendations for dining, entertainment, and tourism activities
• Promote and explain our loyalty program to guests
• Maintain the highest standards of cleanliness and presentation in the hotel entrance area
• Handle guest inquiries and resolve issues promptly and efficiently
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the concierge team
• Train and mentor new team members
• Manage a flexible 7-day roster, including morning and evening shifts including public holidays