Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
- He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
- Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
- Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
- Contributes to the upkeep of the outlet’s database of regular guests.
- Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
- Resolves guests’ complaints directly or consults with immediate Supervisor.
- Does all mise en place work according to a whole day service requirements.
- Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
- Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication with in the assigned team.
- Familiar with the outlets menu and promotional activities.
- Familiar with the company’s internal policies and safety procedures.
- Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
- To have a complete understanding of and to adhere to Swissôtel Al Murooj, Dubai policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
- Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
- He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
- Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
- Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
- Contributes to the upkeep of the outlet’s database of regular guests.
- Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
- Resolves guests’ complaints directly or consults with immediate Supervisor.
- Does all mise en place work according to a whole day service requirements.
- Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
- Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication with in the assigned team.
- Familiar with the outlets menu and promotional activities.
- Familiar with the company’s internal policies and safety procedures.
- Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
- To have a complete understanding of and to adhere to Swissôtel Al Murooj, Dubai policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
Qualifications
- Strong leadership and people management skills.
- Excellent customer service and communication skills.
- Organizational and time management skills.
- Ability to work both independently and as part of a team.
- Knowledge of food and beverage procedures and regulations.
- Experience in a supervisory role within the hospitality or food service industry is often required.
- Bachelor’s degree in Hospitality Management, Food Service Management, or related field preferred.
- Minimum of 2-3 years of experience in coffee shop or café operations.
- Proficiency in POS systems and inventory management software.
- Strong problem-solving skills and ability to make quick decisions in a fast-paced environment.
- Knowledge of coffee preparation techniques and current trends in the coffee industry.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
- Demonstrated ability to train and mentor staff members.
- Fluency in English; additional language skills are a plus.
Additional Information
Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure
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