Reservations Agent
543452

Rooms

Full time
Emirates Palace Mandarin Oriental, Abu Dhabi
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
• Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
• Follow internal credit policy
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made the previous day and check all VIP arrivals
• Test calls LQA / IFH results > 85%
• Follow the internal up-sell program for Reservations departmen