WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description

We are seeking an enthusiastic and detail-oriented Assistant Reservations Manager to join our dynamic team in Dubai, United Arab Emirates. In this role, you will play a crucial part in optimizing room occupancy and revenue while ensuring exceptional guest experiences.

• Assist the Reservations & Revenue Manager in managing and optimizing room occupancy and revenue strategies
• Oversee daily reservation operations and support the reservations team in providing excellent customer service
• Handle complex reservation inquiries and resolve guest issues promptly and professionally
• Generate and analyze reservation reports on daily, weekly, and yearly basis to aid in decision-making processes
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Implement and maintain reservation systems and procedures to maximize efficiency
• Train and mentor reservation team members, focusing on talent development and performance improvement
• Stay updated on local and international hospitality trends to inform reservation strategies
• Participate in revenue management meetings and contribute insights for pricing and inventory decisions
• Ensure compliance with hotel policies and industry standards in all reservation processes

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Proficiency in reservation systems, preferably Accor reservation system and Opera Cloud
• Strong analytical skills with experience in data analysis and report generation
• Excellent knowledge of revenue management strategies and practices
• Advanced proficiency in Microsoft Excel and other relevant software
• Outstanding interpersonal and communication skills, with a strong customer-focused approach
• Demonstrated leadership abilities and experience in team management
• Ability to work effectively in a fast-paced, multicultural environment
• Fluency in English and Arabic; additional languages are a plus
• In-depth understanding of the luxury hospitality market in Dubai and the UAE
• Flexibility to work varying shifts, including weekends and holidays, as required

Additional Information

• Assist the Reservations & Revenue Manager in managing and optimizing room occupancy and revenue strategies
• Oversee daily reservation operations and support the reservations team in providing excellent customer service
• Handle complex reservation inquiries and resolve guest issues promptly and professionally
• Generate and analyze reservation reports on daily, weekly, and yearly basis to aid in decision-making processes
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Implement and maintain reservation systems and procedures to maximize efficiency
• Train and mentor reservation team members, focusing on talent development and performance improvement
• Stay updated on local and international hospitality trends to inform reservation strategies
• Participate in revenue management meetings and contribute insights for pricing and inventory decisions
• Ensure compliance with hotel policies and industry standards in all reservation processe