ABOUT US

At BABA ROMA, we are a casual dining café known for our exceptional variety of patisserie, pastry, and bakery delights. Our menu also includes elegant comfort food for a wonderful dine-in experience, as well as a wide selection of grab-and-go offerings. We pride ourselves on providing outstanding gastronomic experiences to all our guests.

KEY REQUIREMENTS / CANDIDATE PROFILE:

• Minimum 3-5 years of experience as a Café Supervisor, Restaurant Manager, or similar role in the F&B industry.
• A bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Strong background in coffee, bakery, and casual dining operations.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to multitask and create a fast-paced environment.
• Proficiency in POS systems and basic financial reporting.
• Knowledge of food safety and health regulations in the UAE.
• Strong background in coffee, bakery, and casual dining operations.
• Good knowledge of MS Office, Excel, and working with ERP software
  Job Type: Full-time
  Pay: AED7,000.00 - AED8,000.00 per month

Experience:

• F&B Café/Restaurant handling: 2 years (Required)
• casual dining operations: 2 years (Required)

3. Customer Experience & Service Excellence

• Ensure a welcoming and friendly atmosphere for customers, enhancing their overall experience.
• Address and resolve customer complaints or concerns professionally and promptly.
• Uphold high standards of presentation and quality for all food and beverages served.
• Gather customer feedback and implement strategies to improve service and offerings

1. Strategic Leadership & Operations Management :

• Oversee the daily café operations, ensuring efficiency and adherence to company standards.

2.Maintain high levels of food safety, hygiene, and cleanliness:

• Ensure that all equipment and facilities are in working condition, arranging maintenance as required.
• Manage inventory, order supplies, and control stock levels to prevent shortages or wastage.
• Implement and enforce standard operating procedures (SOPs)

1. Customer Experience & Service Excellence

• Ensure a welcoming and friendly atmosphere for customers, enhancing their overall experience.
• Address and resolve customer complaints or concerns professionally and promptly.
• Uphold high standards of presentation and quality for all food and beverages served.
• Gather customer feedback and implement strategies to improve service and offerings.

1. Staff Management & Development

• Lead, train, and motivate the café team, fostering a positive and professional work environment.
• Manage staff scheduling to ensure adequate coverage while controlling labor costs.
• Conduct performance evaluations and provide ongoing coaching and development.
• Recruit and onboard new employees as needed, ensuring they meet brand standards.

1. Sales & Revenue Management:

• Drive sales and profitability by implementing promotional activities and upselling techniques.
• Monitor daily sales reports, analyze performance, and implement strategies for growth.
• managing waste, optimizing portion sizes, and improving efficiency.

1. Marketing & Brand Representation

• Ensure the café maintains brand consistency in service, décor, and overall ambiance.
• Engage with customers and the local community to build brand loyalty and awareness.