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Hospitality Jobs in United Kingdom

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IT Support Manager - Quality, Hotel Relationship and Escalations (m/f/d) at Fairmont Chateau Lake Louise Alberta
London, England, United Kingdom - Full Time
Skills Needed
Information Technology, Hospitality Management, Technical Account Management, Escalation Management, Quality Control, Hotel Operations, Hospitality Technology, Stakeholder Management, Relationship Building, Team Training, Communication, Analytical Skills, Problem Solving, Customer Centric Mindset, International Environment, Fluency In English, Fluency In German
Specialization
The ideal candidate should have a degree in IT or Hospitality Management and over 5 years of relevant experience. Strong skills in escalation management, stakeholder management, and communication are essential.
Experience Required
Minimum 5 year(s)
IT Hotel Support Coordinator (F,M,X) at Fairmont Chateau Lake Louise Alberta
London, England, United Kingdom - Full Time
Skills Needed
Information Technology, Hospitality Management, Technical Account Management, Escalation Management, Quality Control, Stakeholder Management, Relationship Building, Training, Analytical Skills, Problem Solving, Customer Centric Mindset, Cross Functional Collaboration, Fluency In English, French, German, Spanish
Specialization
Candidates should have a degree in Information Technology, Hospitality Management, or a related field, along with over 5 years of experience in technical account management or a similar role. Proven experience in escalation management, quality control, and hotel operations is essential, along with strong communication and relationship management skills.
Experience Required
Minimum 5 year(s)
Savoury Chef - Maternity Cover at Skyboat cafe
Bristol BS6 7RG, , United Kingdom - Full Time
Skills Needed
Customer Service, Cooking, Progression, High Quality Standards, Safety Regulations, Team Spirit
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Housekeeping, Laundry Attendant, The Savoy Hotel at Accor
London, England, United Kingdom - Full Time
Skills Needed
Prioritisation, Organisation, Warm Personality, Enthusiasm, Positive Attitude, Problem Solving, Attention To Detail, Independence, Adaptability, High Speed Work, Kneeling, Pushing, Pulling, Lifting, Carrying, Reaching
Specialization
Candidates should have a warm and positive personality with the ability to work under pressure. A minimum of 1 year in the hospitality industry and 6 months in housekeeping is preferred.
Front Office Team Member at Accor
London, England, United Kingdom - Full Time
Skills Needed
Guest Service, Communication, Sales Skills, Problem Solving, Teamwork, Cash Handling, Customer Relationship Management, Loyalty Program Enrollment, Upselling, Complaint Resolution, Proactivity, Attention To Detail, Time Management, Fluency In English, Opera System Knowledge
Specialization
A service-focused personality is essential, and experience in a similar role is an asset. Candidates must be willing to work flexible shifts and have the right to work in the UK.
Commis Chef - W London at Courtyard by Marriott Somerset KY
London, England, United Kingdom - Full Time
Skills Needed
Culinary Creativity, Fast Paced Environment, Food Quality Monitoring, Kitchen Equipment Safety, Collaboration, Adaptability, Enthusiasm, Learning
Specialization
Candidates should be passionate about culinary creativity and eager to learn from senior chefs. A willingness to work in a dynamic environment and follow safety guidelines is essential.
Cocktail Waiter at Velvet by Salvatore Calabrese at Corinthia London
London SW1A 2BD, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Food and Beverage Assistant (Casual) at Hilton
London HA9, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Chef at Wells Somerset Golf Club Ltd
Wells BA5 3DS, , United Kingdom - Full Time
Skills Needed
Communication Skills, Management Skills, Culinary Skills, Safety Practices
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Chef de Partie at EGO
SCB6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Leader at Trafimet Group Spa
Guildford, England, United Kingdom - Full Time
Skills Needed
Team Leadership, Coaching, Customer Service, Food Safety, Health & Safety, Production Principles, Sales Maximization, Stock Control, Training, Feedback, Communication, Quality Assurance, Merchandising, Engagement, Problem Solving, Time Management, Operational Efficiency
Specialization
The job requires a hands-on approach to leadership and the ability to provide regular feedback to team members. Experience in a similar role is preferred, with a focus on customer service and operational efficiency.
Chef Manager at OCS Group
Aylesford ME20 6SQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Stock Controller at Pilgrims Europe
Ballymena, Northern Ireland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
General Assistant PM at Gipsey Bridge Preschool
Boston PE22 7BU, , United Kingdom - Full Time
Skills Needed
Management Skills, Communication Skills, Safety Practices
Qualification
Graduate
Housekeeper at Tigers Day Nurseries
Theale RG7 5BZ, , United Kingdom - Full Time
Skills Needed
Salary Review, Wellbeing, Health, Christmas, Nursery
Qualification
Graduate
Italian Chef at La Fontana Restaurant
Leicester LE1, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Creativity
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Cafe Assistant Manager at The Cambridge Dining Company
Cambridge CB3, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Assistant Manager - UK at Zizzi
Grays RM20 2ZW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
DEMI CHEF DE PARTIE - MICHELIN STAR at Grantley Hall
Ripon HG4 3ET, , United Kingdom - Full Time
Skills Needed
Communication Skills, Food Preparation
Qualification
Graduate
Night Receptionist (Part Time) at Accor
Manchester, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Computer Proficiency, Task Prioritization, Hotel Front Desk Operations
Specialization
Candidates should have prior experience in hotel front desk operations and strong computer proficiency, preferably with Opera V5 or Opera Cloud. Excellent written and verbal communication skills and the ability to work autonomously are also required.
IT Support Manager - Quality, Hotel Relationship and Escalations (m/f/d) at Fairmont Chateau Lake Louise Alberta
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Information Technology, Hospitality Management, Technical Account Management, Escalation Management, Quality Control, Hotel Operations, Hospitality Technology, Stakeholder Management, Relationship Building, Team Training, Communication, Analytical Skills, Problem-Solving, Customer-Centric Mindset, International Environment, Fluency In English, Fluency In German

Industry

Hospitality

Description
Company Description Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.​ With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.​ Become a Heartist®, and let your heart guide you into a world where life pulses with passion. #WeAreHeartists To discover the life that awaits you at Accor, visit https://careers.accor.com/. Job Description As IT Support Manager for Accor Hotel Care in Europe North Africa, you will play a central role in ensuring quality service, seamless hotel relations, and effective management of escalations across our region. Acting as the bridge between our support teams and hotels, you will oversee service performance, foster strong stakeholder relationships, and drive continuous improvement initiatives to elevate hotel satisfaction. What will you do? Serve as the key contact for hotel escalations, ensuring timely resolutions while building strong relationships with hotel teams. Monitor and evaluate Level 1 support quality through audits, driving improvements and providing training to maintain service excellence. Identify emerging trends and recurring issues, proactively implementing solutions to prevent disruptions. Develop metrics and reports to track service performance, using insights to optimize support quality. Facilitate clear communication between hotels, support teams, and leadership, ensuring aligned priorities and service standards. Qualifications Our ideal profile would be: Degree in Information Technology, Hospitality Management, or related field. 5+ years of experience in technical account management or a similar role. Proven expertise in escalation management and quality control. Experience in hotel operations and/or hospitality technology. Strong background in stakeholder management, relationship building, and team training. Excellent communication, analytical, and problem-solving skills with a customer-centric mindset. Ability to work effectively across functions in an international environment. Fluency in English and German required; additional languages (French, Polish, Spanish) are a plus. Additional Information What’s in there for you? Unique opportunity to develop your career with worldwide Augmented Hospitality leaders Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and much more! Work in a multi-national team Hybrid way of working Talent development opportunities Access to a comprehensive training catalogue within our Accor Academy Option to further develop and grow in- and outside of the region or globally Various ESG activities & initiatives If this sounds like you, we’d love to hear from you. Apply now and become part of a team where passion and purpose meet. #WeAreHeartists #HospitalityIsAWorkOfHeart

How To Apply:

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Responsibilities
As IT Support Manager, you will ensure quality service and manage escalations for hotels. You will monitor support quality, foster relationships, and drive improvements to enhance hotel satisfaction.
IT Support Manager - Quality, Hotel Relationship and Escalations (m/f/d) at Fairmont Chateau Lake Louise Alberta
London, England, United Kingdom - Full Time
Skills Needed
Information Technology, Hospitality Management, Technical Account Management, Escalation Management, Quality Control, Hotel Operations, Hospitality Technology, Stakeholder Management, Relationship Building, Team Training, Communication, Analytical Skills, Problem Solving, Customer Centric Mindset, International Environment, Fluency In English, Fluency In German
Specialization
The ideal candidate should have a degree in IT or Hospitality Management and over 5 years of relevant experience. Strong skills in escalation management, stakeholder management, and communication are essential.
Experience Required
Minimum 5 year(s)
IT Hotel Support Coordinator (F,M,X) at Fairmont Chateau Lake Louise Alberta
London, England, United Kingdom - Full Time
Skills Needed
Information Technology, Hospitality Management, Technical Account Management, Escalation Management, Quality Control, Stakeholder Management, Relationship Building, Training, Analytical Skills, Problem Solving, Customer Centric Mindset, Cross Functional Collaboration, Fluency In English, French, German, Spanish
Specialization
Candidates should have a degree in Information Technology, Hospitality Management, or a related field, along with over 5 years of experience in technical account management or a similar role. Proven experience in escalation management, quality control, and hotel operations is essential, along with strong communication and relationship management skills.
Experience Required
Minimum 5 year(s)
Savoury Chef - Maternity Cover at Skyboat cafe
Bristol BS6 7RG, , United Kingdom - Full Time
Skills Needed
Customer Service, Cooking, Progression, High Quality Standards, Safety Regulations, Team Spirit
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Housekeeping, Laundry Attendant, The Savoy Hotel at Accor
London, England, United Kingdom - Full Time
Skills Needed
Prioritisation, Organisation, Warm Personality, Enthusiasm, Positive Attitude, Problem Solving, Attention To Detail, Independence, Adaptability, High Speed Work, Kneeling, Pushing, Pulling, Lifting, Carrying, Reaching
Specialization
Candidates should have a warm and positive personality with the ability to work under pressure. A minimum of 1 year in the hospitality industry and 6 months in housekeeping is preferred.
Front Office Team Member at Accor
London, England, United Kingdom - Full Time
Skills Needed
Guest Service, Communication, Sales Skills, Problem Solving, Teamwork, Cash Handling, Customer Relationship Management, Loyalty Program Enrollment, Upselling, Complaint Resolution, Proactivity, Attention To Detail, Time Management, Fluency In English, Opera System Knowledge
Specialization
A service-focused personality is essential, and experience in a similar role is an asset. Candidates must be willing to work flexible shifts and have the right to work in the UK.
Commis Chef - W London at Courtyard by Marriott Somerset KY
London, England, United Kingdom - Full Time
Skills Needed
Culinary Creativity, Fast Paced Environment, Food Quality Monitoring, Kitchen Equipment Safety, Collaboration, Adaptability, Enthusiasm, Learning
Specialization
Candidates should be passionate about culinary creativity and eager to learn from senior chefs. A willingness to work in a dynamic environment and follow safety guidelines is essential.
Cocktail Waiter at Velvet by Salvatore Calabrese at Corinthia London
London SW1A 2BD, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Food and Beverage Assistant (Casual) at Hilton
London HA9, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Chef at Wells Somerset Golf Club Ltd
Wells BA5 3DS, , United Kingdom - Full Time
Skills Needed
Communication Skills, Management Skills, Culinary Skills, Safety Practices
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Chef de Partie at EGO
SCB6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Leader at Trafimet Group Spa
Guildford, England, United Kingdom - Full Time
Skills Needed
Team Leadership, Coaching, Customer Service, Food Safety, Health & Safety, Production Principles, Sales Maximization, Stock Control, Training, Feedback, Communication, Quality Assurance, Merchandising, Engagement, Problem Solving, Time Management, Operational Efficiency
Specialization
The job requires a hands-on approach to leadership and the ability to provide regular feedback to team members. Experience in a similar role is preferred, with a focus on customer service and operational efficiency.
Chef Manager at OCS Group
Aylesford ME20 6SQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Stock Controller at Pilgrims Europe
Ballymena, Northern Ireland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
General Assistant PM at Gipsey Bridge Preschool
Boston PE22 7BU, , United Kingdom - Full Time
Skills Needed
Management Skills, Communication Skills, Safety Practices
Qualification
Graduate
Housekeeper at Tigers Day Nurseries
Theale RG7 5BZ, , United Kingdom - Full Time
Skills Needed
Salary Review, Wellbeing, Health, Christmas, Nursery
Qualification
Graduate
Italian Chef at La Fontana Restaurant
Leicester LE1, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Creativity
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Cafe Assistant Manager at The Cambridge Dining Company
Cambridge CB3, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Assistant Manager - UK at Zizzi
Grays RM20 2ZW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
DEMI CHEF DE PARTIE - MICHELIN STAR at Grantley Hall
Ripon HG4 3ET, , United Kingdom - Full Time
Skills Needed
Communication Skills, Food Preparation
Qualification
Graduate
Night Receptionist (Part Time) at Accor
Manchester, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Computer Proficiency, Task Prioritization, Hotel Front Desk Operations
Specialization
Candidates should have prior experience in hotel front desk operations and strong computer proficiency, preferably with Opera V5 or Opera Cloud. Excellent written and verbal communication skills and the ability to work autonomously are also required.