We are seeking to appoint a Front of House Manager to play a vital role in creating a great guest experience at Tyneside Cinema.
The Front of House Manager will ensure the smooth cohesion and unified operation between cinema and hospitality spaces through effective leadership and efficient organisation. To take responsibility for the development and delivery of excellent customer service standards across the organisation, ensuring high standards are met on a daily basis. To support the Head of Cinema to ensure health safety standards across the organisation are met. Leading a guest-facing team to support the growth of the business and build an excellent experience for our guests.

• Direct line management of Front of House supervisors and assistants to drive service standards and ensure statutory Health & Safety and food safety compliance.
• Duty management of the day-to-day operation of the venue, leading by example with a focus on effective and efficient staff deployment, cost controls, and guest service.
• Ensure all people management processes are effectively managed, including the recruitment, onboarding, and ongoing training and development of the team.
• Lead on staff training and initiatives to ensure the FOH team has the required knowledge to maintain consistent standards across the organisation. Develop the FOH team to increase experience, utilise skillsets, and provide succession planning.
• Oversee customer experience management, maintaining and enhancing service standards to provide a seamless and enjoyable experience for all visitors.
• Address and resolve customer inquiries and complaints promptly and professionally, ensuring customer satisfaction.
• Develop and manage systems and processes to improve efficiency and service delivery.
• Work closely with other departments to ensure cohesive operations and communication.
• Ensure compliance with alcohol license conditions, responsible sale of alcohol, health and safety, and data protection regulations.
• Manage resource and cost efficiencies, including controlling wage percentages and other expenses.
• Collaborate with department heads, including Marketing, Events, and Operations, to ensure alignment of FOH activities with broader cinema goals.
• Work closely with the HR team to support recruitment, training, and development initiatives.
• Engage with patrons and community members to foster positive relationships and promote the cinema’s offerings.
• Coverage of senior management duties where needed.