JOB DESCRIPTION

At Piries Hotel we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. We are looking for an enthusiastic team member to act as a Guest Service Assistant in the Housekeeping Department. As a Guest Service Assistant you will provide a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

ABOUT US

The life of every guest we care for is valuable, rich in history and has unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and goes above and beyond to help every guest live life to the full.

As a Guest Service Assistant, key to your role:
To ensure all rooms are turned around in an efficient manner
All rooms must be cleaned, sanitised and prepared in accordance to our guidelines.
Support your line manager in ordering and maintaining linen stock.
To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
To clearly communicate with other departments to ensure minimal impact on guest service
Follows departmental policies and procedures
Follows all safety and sanitation policies
Assists other departments when needed to ensure optimum service to guests
Performs additional duties as needed