ABOUT THE COMPANY

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.
We are currently recruiting for a Food & Beverage Operations Manager at Bailbrook House Hotel, part of Hand Picked Hotels.
Bailbrook House Hotel is a prestigious luxury country house hotel, steeped in history and located within the beautiful city of Bath. Bailbrook House Hotel has 88 bedrooms spread across the Mansion house and court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends away or for weddings and events.

• As the Food & Beverage Operations Manager you will oversee the entire Food & Beverage operation including the Restaurant & Conference & Banqueting departments, taking responsibility for ensuring high standards of service are consistently delivered.
• Managing, supporting and guiding our vibrant and diverse team to ensure they create magical memories for all of our guests, every time.
• You are the ultimate hospitality professional able to make each and every guest feel special and have the ability to encourage, and motivate team members to do the same.
• Having outstanding knowledge of all things food and drink related will inspire those working with you, and you will enjoy sharing your knowledge through regular training and development with the team.
• Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
• Being able to demonstrate a strong understanding of business financials including labour costs, forecasting and budgets.
• Of course, being a Food & Beverage Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, along with stamina and the ability to remain calm under pressure.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• Previous Food & Beverage management experience within a multi outlet 4/5 Star luxury Hotel is required for this role.
• Experienced in effectively managing large scale conferences, banqueting events and weddings.
• Having excellent knowledge of wine, where you are confident to offer wine pairings. Ideally WSET Level 2 or 3 qualification.
• Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and fully potential. Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
• You will be excellent at building a rapport with colleagues and guests.
• Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.