DESIRED SKILLS AND EDUCATION:

• Customer-Centric: Previous hospitality or retail experience where you’ve focused on making customer experiences memorable.
• Service Excellence: Previous Customer Service experience where you’ve excelled in creating enjoyable moments.
• Language Proficiency: Good understanding of written and spoken English – because clear communication is key!

ABOUT US:

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.

• Crafting Delight: Serve up a delightful mix of alcoholic and non-alcoholic beverages, following hotel policy and liquor licensing laws. Don’t forget to suggest some exciting options!
• Service Excellence: Weave your excellent customer service consistently, making every interaction an enjoyable experience for our guests.
• Transaction Savvy: Handle cash, credit cards, and guest accounts with finesse, following our company procedures.
• Spotless Setup: Keep the Bar and service areas clean and ready to impress.
• Shift Ready: Prepare for your shift using our department’s checklist, ensuring you’re ready to create delightful experiences.
• Stock Management: Rotate and display Bar stocks like a pro, ensuring all products are served in top-notch condition.
• Safety First: Strictly observe Health and Safety and Food Hygiene regulations because safety is our top priority.
• Team Player: Take on additional duties to support the Food & Beverage department, whether it’s helping with table service, food, or training our team members.