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Hospitality Jobs in United Kingdom

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IT Support Manager - Quality, Hotel Relationship and Escalations (F,M,X) at Fairmont Chateau Lake Louise Alberta
London, England, United Kingdom - Full Time
Skills Needed
Information Technology, Hospitality Management, Technical Account Management, Escalation Management, Quality Control, Stakeholder Management, Relationship Building, Training, Analytical Skills, Problem Solving, Customer Centric Mindset, Cross Functional Collaboration, Communication Skills
Specialization
Candidates should have a degree in Information Technology, Hospitality Management, or a related field, along with over 5 years of experience in technical account management or a similar role. Proven experience in escalation management, quality control, and hotel operations is essential, along with strong stakeholder management skills.
Experience Required
Minimum 5 year(s)
Shift Leader at Trafimet Group Spa
Guildford, England, United Kingdom - Full Time
Skills Needed
Team Leadership, Coaching, Customer Service, Food Safety, Health & Safety, Production Principles, Sales Maximization, Stock Control, Training, Feedback, Communication, Quality Assurance, Merchandising, Engagement, Problem Solving, Time Management, Operational Efficiency
Specialization
The job requires a hands-on approach to leadership and the ability to provide regular feedback to team members. Experience in a similar role is preferred, with a focus on customer service and operational efficiency.
Founding Operations Manager – Head Spa / Hair & Scalp Wellness at MSH Health
Mayfair W1J, , United Kingdom - Full Time
Skills Needed
Team Leadership, Customer Experience, Commercial Awareness
Qualification
Graduate
Kitchen Team Leader at Premier Inn
Hastings TN34 1ST, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Manager at Pizza Hut
Ramsgate CT10 1NQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Deputy Manager/Room Leader at Happy Nurses Ltd
SUT, England, United Kingdom - Full Time
Skills Needed
Decision Making, Leadership, Communication Skills, Management Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Restaurant Supervisor at CUT Bothwell Ltd
Bellshill G71 8AY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Housekeeper at Ability Care Solutions LTD
Burnham-on-Sea TA8, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Barback, The Red Bar at JW Marriott Grosvenor House at Marriott International Inc
London W1K, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Commis Chef JW Steakhouse at JW Marriott Grosvenor House at Marriott International Inc
London W1K, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Beverage & Food Manager - W London at Courtyard by Marriott Somerset KY
London, England, United Kingdom - Full Time
Skills Needed
Luxury Hospitality, Food And Beverage Service, Guest Experience, Leadership, Communication, Team Development, Operational Standards, Problem Solving, Event Coordination, Financial Monitoring, Health And Safety Compliance, Training, Service Recovery, Guest Engagement, Attention To Detail, Service Inspections
Specialization
Candidates should have 3-4 years of experience in luxury hospitality, with at least 1 year in a supervisory role. A strong understanding of premium food and beverage service and a diploma or degree in Hospitality Management is preferred.
Experience Required
Minimum 2 year(s)
Assistant Manager - Operations at Degusta Food Service
Bristol BS2 0YH, , United Kingdom - Full Time
Skills Needed
Health, Food Safety
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Assistant Hotel Manager at TravelodgeHotels
Tolworth KT6 7EL, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Groups & Events Sales Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Group Sales, Event Sales, Communication Skills, Negotiation Skills, Sales Strategy, Market Knowledge, Attention To Detail, Collaboration, Organizational Skills, Customer Service, Analytical Skills, Creativity, Proactive Sales, Revenue Targets, Luxury Hospitality, Event Planning
Specialization
Candidates should have 3-5 years of experience in group and event sales within luxury or upscale hospitality, with pre-opening experience being highly desirable. Strong communication, sales acumen, and knowledge of London's luxury events landscape are essential.
Experience Required
Minimum 2 year(s)
Assistant Manager - KFC at Moto
, , United Kingdom - Full Time
Skills Needed
Maximising Profit, Driving Sales, Controlling Costs, Building Relationships, Adhering To Brand Standards, Managing Teams, High Volume Environment, Efficient Management
Specialization
You should have an understanding of maximising profit and an emerging track record in managing teams in a retail or catering environment. Strong relationship-building skills and adherence to brand standards are essential.
Experience Required
Minimum 2 year(s)
Assistant Hotel Manager at easyHotel
Cardiff CF24 0ED, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Hotel Manager at easyHotel
Manchester M1 2HF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Restaurant Manager at The House of KOKO
London NW1 7JE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Deputy General Manager at States of Jersey
St Brelade JE3, , United Kingdom - Full Time
Skills Needed
English
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sous Chef at EGO
Newbury RG20 4SY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
IT Support Manager - Quality, Hotel Relationship and Escalations (F,M,X) at Fairmont Chateau Lake Louise Alberta
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Information Technology, Hospitality Management, Technical Account Management, Escalation Management, Quality Control, Stakeholder Management, Relationship Building, Training, Analytical Skills, Problem-Solving, Customer-Centric Mindset, Cross-Functional Collaboration, Communication Skills

Industry

Hospitality

Description
Company Description Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. Accor Tech & Digital, jobs in the tech field where intelligence is above all human! Job Description Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries. Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. Here, your scope will know no boundaries; So join us and dare to make an impact on the world! Here is where your greatest challenge awaits you: The Quality, Hotel Relationship and Escalations Lead acts as a bridge between hotels and technical support services. In this crucial role, you ensure excellence in resolution, making sure that escalated issues are handled with precision, while promoting continuous improvement in support quality. You are also a trusted partner for hotels, fostering collaborative relationships and aligning solutions with their unique operational needs. As a key member of the Hotel Care team, you play an essential role in transforming Level 1 support operations and improving hotel satisfaction across the organization. Your missions: Key accountabilities: Escalation Management and Hotel Relations. Serve as the key contact for hotel escalations, ensuring timely resolutions. Build strong relationships with hotel teams and advocate for their operational needs Quality Control and Continuous Improvement. Monitor and evaluate Level 1 support quality, conducting regular ticket resolution audits to ensure adherence to performance standards. Monitor support quality through audits, drive issue resolution improvements, and train partners to maintain service excellence Proactive Problem Identification and Resolution. Identify emerging trends and recurring issues within the hotel portfolio, working proactively to prevent operational disruptions and improve overall service quality. Collaborate with internal and external teams to prevent disruptions and enhance service deliver Performance Measurement and Reporting. Develop metrics and reports to track service performance and escalation trends, using data insights to drive continuous optimization Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards. Key input goals: Implement comprehensive quality control frameworks and processes Develop escalation management procedures and guidelines Create standardized reporting templates for service quality metrics Implement hotel relationship management strategies Key output goals: Reduced escalation frequency and improved first-contact resolution rates Enhanced hotel satisfaction with support services Improved quality of Level 1 support through training and guidance Decreased recurring issues through proactive problem identification Strengthened relationships with hotel owners and managers Key interactions: Internally: Level 1 Support Teams, Service Providers, Hotel Care Leadership, organizational Operational Teams, VP Operations & Accor Regional Leadership Teams Externally: Hotel Owners, Hotel General Managers, External Service Providers Main complexity: Balancing standardization with hotel-specific requirements Managing diverse stakeholder expectations across operations Navigating complex technical ecosystems and service provider relationships Driving quality improvements while maintaining operational stability Ensuring consistent service delivery across diverse hotel properties Management of AFA relationship (Applicable for FR) Qualifications And you? Typical background: Degree in Information Technology, Hospitality Management, or related field 5+ years experience in technical account management or similar role Proven experience in escalation management and quality control Experience in hotel operations or hospitality technology Strong background in stakeholder management and relationship building Experience in training and guiding support teams Competencies: Excellent communication and relationship management skills Strong analytical and problem-solving abilities Customer-centric mindset with focus on service excellence Ability to work effectively in cross-functional environments Fluency in English (required) and additional languages beneficial : French(FR), German (DE), Polish (PL), Espanol (ES) Additional Information Accor dares to impact: - the world Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. - your career: We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. - Specifically, at Accor Tech & Digital: Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces. Every Wednesday afternoon, dedicate your time to deep work and personal development. Work in a multicultural and English-speaking environment. Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications. and also, ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). €10 meal vouchers. A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas. Your talent and motivation are our only selection criteria. We value the richness of the diverse nationalities, personalities, and professional backgrounds. We know how to adapt to the specific needs of our employees, including those with disabilities. We encourage all applications, regardless of gender, so go ahead and apply! Recruitment is all about people! Is this mission appealing to you? Apply, and we will offer you: A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. An interview with the team manager responsible for the role you are interested in. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. A personalized feedback. #accortechdigital

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Responsibilities
The IT Support Manager will act as a bridge between hotels and technical support services, ensuring excellence in resolution and promoting continuous improvement in support quality. This role involves managing escalations, fostering relationships with hotel teams, and transforming Level 1 support operations to enhance hotel satisfaction.
IT Support Manager - Quality, Hotel Relationship and Escalations (F,M,X) at Fairmont Chateau Lake Louise Alberta
London, England, United Kingdom - Full Time
Skills Needed
Information Technology, Hospitality Management, Technical Account Management, Escalation Management, Quality Control, Stakeholder Management, Relationship Building, Training, Analytical Skills, Problem Solving, Customer Centric Mindset, Cross Functional Collaboration, Communication Skills
Specialization
Candidates should have a degree in Information Technology, Hospitality Management, or a related field, along with over 5 years of experience in technical account management or a similar role. Proven experience in escalation management, quality control, and hotel operations is essential, along with strong stakeholder management skills.
Experience Required
Minimum 5 year(s)
Shift Leader at Trafimet Group Spa
Guildford, England, United Kingdom - Full Time
Skills Needed
Team Leadership, Coaching, Customer Service, Food Safety, Health & Safety, Production Principles, Sales Maximization, Stock Control, Training, Feedback, Communication, Quality Assurance, Merchandising, Engagement, Problem Solving, Time Management, Operational Efficiency
Specialization
The job requires a hands-on approach to leadership and the ability to provide regular feedback to team members. Experience in a similar role is preferred, with a focus on customer service and operational efficiency.
Founding Operations Manager – Head Spa / Hair & Scalp Wellness at MSH Health
Mayfair W1J, , United Kingdom - Full Time
Skills Needed
Team Leadership, Customer Experience, Commercial Awareness
Qualification
Graduate
Kitchen Team Leader at Premier Inn
Hastings TN34 1ST, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shift Manager at Pizza Hut
Ramsgate CT10 1NQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Deputy Manager/Room Leader at Happy Nurses Ltd
SUT, England, United Kingdom - Full Time
Skills Needed
Decision Making, Leadership, Communication Skills, Management Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Restaurant Supervisor at CUT Bothwell Ltd
Bellshill G71 8AY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Housekeeper at Ability Care Solutions LTD
Burnham-on-Sea TA8, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Barback, The Red Bar at JW Marriott Grosvenor House at Marriott International Inc
London W1K, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Commis Chef JW Steakhouse at JW Marriott Grosvenor House at Marriott International Inc
London W1K, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Beverage & Food Manager - W London at Courtyard by Marriott Somerset KY
London, England, United Kingdom - Full Time
Skills Needed
Luxury Hospitality, Food And Beverage Service, Guest Experience, Leadership, Communication, Team Development, Operational Standards, Problem Solving, Event Coordination, Financial Monitoring, Health And Safety Compliance, Training, Service Recovery, Guest Engagement, Attention To Detail, Service Inspections
Specialization
Candidates should have 3-4 years of experience in luxury hospitality, with at least 1 year in a supervisory role. A strong understanding of premium food and beverage service and a diploma or degree in Hospitality Management is preferred.
Experience Required
Minimum 2 year(s)
Assistant Manager - Operations at Degusta Food Service
Bristol BS2 0YH, , United Kingdom - Full Time
Skills Needed
Health, Food Safety
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Assistant Hotel Manager at TravelodgeHotels
Tolworth KT6 7EL, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Groups & Events Sales Manager at Madeline Hotel and Residences Auberge Resorts Collection
London, England, United Kingdom - Full Time
Skills Needed
Group Sales, Event Sales, Communication Skills, Negotiation Skills, Sales Strategy, Market Knowledge, Attention To Detail, Collaboration, Organizational Skills, Customer Service, Analytical Skills, Creativity, Proactive Sales, Revenue Targets, Luxury Hospitality, Event Planning
Specialization
Candidates should have 3-5 years of experience in group and event sales within luxury or upscale hospitality, with pre-opening experience being highly desirable. Strong communication, sales acumen, and knowledge of London's luxury events landscape are essential.
Experience Required
Minimum 2 year(s)
Assistant Manager - KFC at Moto
, , United Kingdom - Full Time
Skills Needed
Maximising Profit, Driving Sales, Controlling Costs, Building Relationships, Adhering To Brand Standards, Managing Teams, High Volume Environment, Efficient Management
Specialization
You should have an understanding of maximising profit and an emerging track record in managing teams in a retail or catering environment. Strong relationship-building skills and adherence to brand standards are essential.
Experience Required
Minimum 2 year(s)
Assistant Hotel Manager at easyHotel
Cardiff CF24 0ED, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Hotel Manager at easyHotel
Manchester M1 2HF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Restaurant Manager at The House of KOKO
London NW1 7JE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Deputy General Manager at States of Jersey
St Brelade JE3, , United Kingdom - Full Time
Skills Needed
English
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sous Chef at EGO
Newbury RG20 4SY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate