Are you a friendly, professional individual with a passion for delivering exceptional guest service?
Do you thrive in a dynamic, welcoming environment where you can make a real impact on guest experience?
Join us at Ragdale Hall Spa as a Receptionist and play a key role in creating seamless and memorable experiences for our guests.
Our stunning reception area is a beautiful, inviting place with stunning views and a stately-home feel interior. Its calm and relaxed atmosphere provides both our guests and employees the warmest welcome, with our team greeting guests and checking them in with a smile.

Main Duties: (Full Training Provided)

• Greet guests with a warm and friendly welcome, making them feel valued from the moment they arrive.
• Use our computerised hotel system to efficiently process guest details, ensuring all information is accurate and up-to-date.
• Accurately enter billing charges, monitor payments, and ensure that daily takings are balanced.
• Handle guest queries with professionalism and empathy, ensuring requests are swiftly addressed to guarantee satisfaction.
• Produce accurate guest accounts upon check-out, ensuring a smooth and hassle-free departure.
• Adapt your communication style to suit a variety of guest needs, listening actively and resolving issues promptly to provide a personalised experience.

QUALIFICATIONS & SKILLS REQUIRED:

• Experience in a customer-facing role is an advantage, but full training will be provided.
• GCSE grade C or above (or equivalent) in Maths and English are essential.
• Strong communication skills with the ability to adapt your approach to different situations and guests.
• A friendly, professional, and approachable manner, with a commitment to delivering excellent service.
• Good organisational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Ability to work well within a team and contribute to a positive, supportive environment.

• Greet guests with a warm and friendly welcome, making them feel valued from the moment they arrive.
• Use our computerised hotel system to efficiently process guest details, ensuring all information is accurate and up-to-date.
• Accurately enter billing charges, monitor payments, and ensure that daily takings are balanced.
• Handle guest queries with professionalism and empathy, ensuring requests are swiftly addressed to guarantee satisfaction.
• Produce accurate guest accounts upon check-out, ensuring a smooth and hassle-free departure.
• Adapt your communication style to suit a variety of guest needs, listening actively and resolving issues promptly to provide a personalised experience