RELATIONSHIPS

• The post holder will be required to have contact with a variety of people during their work. The context of this contact will vary from formal ‘Key working’ to informal networking and relationship building with the Local Authority and other relevant agencies.
• Annual appraisal and regular work review with line managers is an operational requirement, as is attendance at support workers team meetings.
• It is recognised that Wirral Ark is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job

GENERAL REQUIREMENTS OF ALL WIRRAL ARK EMPLOYEES:

All employees of Wirral Ark are required to work in a way that:
o Respects the rights and privacy of service users
o Encourages/supports links with community and family where possible
o Encourages service users to make their own decisions and take charge of their own lives

All employees are required to:

• Be personally responsible and accountable for high standards in personal performance, behaviour and attendance in the workplace.
• Read, become familiar with, and comply with, organisational policies and procedures.
• Comply with Wirral Ark Code of Conduct.
• Report non-compliance with Wirral Ark Code of Conduct.
• Comply with Privacy procedures.
• Promote a positive, healthy and safe environment for self and colleagues.
• Operate in a professional manner that fosters positive relationships focused on outcomes for clients.
• Attend all planned general staff meetings apologise in advance if unable to.
• Assist with reception (front desk or telephone) and other general duties on occasion.
• Develop skills, knowledge to be able to provide appropriate information, advice.
• Undertake training relevant to the job role and which may be identified through personal development reviews.

QUALIFICATIONS

Min. Level 2 NVQ/Diploma in Housing, Health & Social Care, Advice & Guidance or other relevant qualification
D
A

EXPERIENCES

Experience of support work
E
A/I
A working knowledge of:
o Assessments, support planning and resettlement.
o welfare rights, benefits advice
o mental health issues,
o offending/criminal justice system
o drug and alcohol misuse,
o working with partner agencies,
o safeguarding
E
A/I
Experience of coaching, group work
D
A/I
Working experience of Mainstay/Gateway system
D
A

KNOWLEDGE

Working knowledge of key Health & Safety issues
E
A
An understanding and specific knowledge of the issues faced by homeless people or comparable marginalized groups
E
A/I
Knowledge of the Cognitive Analytic Therapy (CAT) framework. Knowledge of health intervention and harm reduction
D
A/I

SKILLS

The ability to conduct comprehensive and accurate risk assessments.
E
A/I
Able to provide effective and consistent support planning with clients.
E
A/I
Excellent communication, interpersonal, interviewing and assessment skills.
E
I
Excellent administration skills and the ability to accurately and concisely record information and write reports.
E
A
IT/Computer literate and competent in using Office and Windows.
E
A
Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people
E
I
A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears.
E
A
Car driver
D
A

PLEASE NOTE - THIS IS A 12 MONTH FULL TIME ROLE FROM APRIL 1ST 2025 - 31ST MARCH 2026.

Wirral Ark is looking for an experienced Case Management Worker ie
Experience of working in a homeless hostel
Experience of working in homeless services
Experience of risk assessment and support planning
Experience of case management ie managing a case load and working with them to progress
Experience of working on shifts ie 8am-3.30 / 1-9pm
In terms of experience we are looking for years ie 4+ years

JOB PURPOSE

Working in Mary Cole House (MCH) to assist in the provision of effective, high quality support services to vulnerable, homeless men and women who may have needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping, with the aim of promoting independent living. The role, which is entirely dedicated to clients in MCH, our homeless hostel, is to support clients in assessing their needs and involving clients as fully as possible in that process, using a balanced and open approach to risk.