ABOUT US

TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.

THE ROLE

We are looking for an Account Management Support Agent who is customer oriented and result driven to join our Account Management Team in TravelPerk.
As an AM Support Agent, you will manage the Account Management salesforce queue and offer our clients a high level of customer service for general queries, complaints and requests.

WHAT YOU WILL DO:

• Manage the Account Management team salesforce & intercom queue
• Support the finance team with credit control issues and queries
• Be first point of contact for our support Slack channel
• Support the Account Managers on requests received from customers requiring investigation
• Respond to customers’ basic general queries, amend and update the platform as per customer requests
• Investigate and handle complaints from customers
• Be responsible for responding to all NPS detractor comments, logging feedback and escalating concerns to the relevant account manager when appropriate
• Process daily traveller tracking files
• Process customer profiles and data capture updates on a regular basis in line with agreements made with customers
• Process simple configuration and custom field requests from customers and/or Account Managers
• Be the first point of contact for any customer setup queries from the customer support team
• Provide remote/web-based training to customers on how to use our platform if required and the relevant account manager is unable to host
• Provide support to team managers on unmanaged customers
• Monitor news / social media for potential disruptions, with a view to sending out travel alerts
• Liaise with hotels to arrange the successful setup of customer corporate rates into our platform
• Place periodic calls to small spending clients to gain feedback, and ensure they are satisfied with the Click Travel platform