PRINCIPAL HEALTH & SAFETY MANAGEMENT CONSULTANT

Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver a measurable benefits for our clients through innovation, partnership and customer success practices.
QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisations evolving future demands.

ABOUT THE ROLE;

If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work with mid to large clients on their safety programs, but to truly make a difference and have a positive impact on their success.
As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change.
In this role, your ability to provide innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Your role will be pivotal in ensuring client satisfaction and driving their success.
The Ark Customer Success team operates with a strong sense of collegiality and support. We work together as a team, leveraging each other’s strengths and expertise to deliver exceptional service to our clients. This role offers a high level of autonomy and leadership opportunities, following the Ark Customer Success methodology of Purpose, Mastery, and Autonomy.

KEY RESPONSIBILITIES INCLUDE;

• Implement client projects and programmes with high-level advocacy whilst delivering of the Ark Way.
• Designing management reports and predictive analytics for clients.
• Create, deliver and oversee health and safety management objectives and delivery plans implemented by Professional Services to achieve customer success.
• Create customer success by designing a highly configurable digital software enterprise platform.
• Assist the Director of Risk & Compliance to implement clients’ safety projects.
• Support with technical guidance for lead consultants as and when required.
• Undertake gap analysis of processes for improvement and better management.
• Design, maintain and improve safety capabilities and systems for the clients.
• Identify and implement client initiatives and new ways of working.
• Prepare and document technical requirements, proposals, schedules and client interactions.
• Preparation of scopes and methodologies to support sales including liaison with technical team and the clients.
• Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
• Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
• Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive
• Providing decision support to clients: strategically as well as on day-to-day matters
• Preparing and providing information and Business Review Reports in support of the clients’ goals
• Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys
• Working with the software support team to achieve clients operational and strategic goals
• Arrange regular client meetings to discuss their requirements and their ongoing contract as part of the customer plans.
• Demonstrate software product or prepare pilots for demonstrating professional services capability.
• Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
• Provide corporate management advice (Management Systems and Auditing) as required.