FRONT OFFICE SUPERVISOR

The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotel for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.

DESCRIPTION

We are looking for inclusive, dynamic leaders who love their city and want to provide a memorable and personalized experience to each of our guests. Front desk supervisors will be responsible for managing the daily operations of the front desk and ensuring the overall guest experience.
Our front desk supervisors will guide our artisans and valets to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are looking for people who prioritize the human touch and will deliver an experience in line with our wellness concept to our customers.

SKILLS AND REQUIREMENTS

· College or university degree in hotel management or equivalent education.
· Excellent organizational skills, prioritization, and outstanding customer service.
· Excellent ability to establish and maintain good business relationships with other departments and external stakeholders.
· Ability to work under pressure and manage stress.
· Proactivity, initiative, and autonomy.
· Strong personnel management skills.
· (2) years of experience in the hotel industry at the front desk.
· (1) year of team supervision experience in the hotel industry.
· Bilingual (French and English, requirement due to an international clientele).
Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Work Location: In perso

· Support, supervise, and guide the front desk team in all guest interaction processes.
· Participate in the training of the front desk team and ensure daily tracking of learning progress.
· Ensure that the front desk team has the necessary tools for the smooth operation of operations.
· Responsible for guest requests and their completion within the established deadlines according to hotel standards.
· Monitor daily front desk operations.
· Responsible for customer satisfaction and complaint management.
· Respond to guest comments on various booking platforms and ensure post-service follow-up.
· Ensure proper management of guest folios and billing.
· Provide service that exceeds our customers’ expectations and instill this quality of service throughout the team.
· Responsible for enforcing hotel standards and policies.
· Perform any other related tasks.
· Ensure smooth service coordination with various hotel departments.