JOB SUMMARY

The Support Worker is responsible for gathering information, assessing family functioning issues, and developing intervention plans to address client needs. This role provides support, guidance, and problem-solving to family and youth, helping them with issues related to family dynamics, parenting skills, and emotional well-being. The position requires working closely with an integrated case management team and connecting clients to relevant community resources.

QUALIFICATIONS

• Education: Bachelor’s degree in a related human or social services field.
• Experience: At least one (1) year of recent related experience working with families and providing support services, or an equivalent combination of education, training, and experience.

• Client Assessment and Intervention Planning:
• Gather relevant information regarding client problems, needs, and risks through interviews, observations, and meetings with caregivers and service providers.
• Use inventories, checklists, and questionnaires to assess family functioning.
• Develop and implement intervention plans in line with program guidelines to address identified issues.
• Client Support and Problem-Solving:
• Provide support, guidance, and problem-solving to clients in individual or group settings using active listening, conflict resolution, and basic group counselling techniques.
• Facilitate psycho-educational group methods to resolve client issues related to family functioning.
• Service Plan Development:
• Participate in the development, modification, and evaluation of client service plans alongside the integrated case management team.
• Attend regular case management meetings to report on clients’ activities, progress, and challenges.
• Referral and Resource Guidance:
• Provide clients with information on program services and refer them to relevant community service providers, resources, and professionals as necessary.
• Parenting Skill Building:
• Educate and support clients on parenting skills, including parent-child interaction, child development, discipline, guidance, and behaviour management.
• Emotional Support and Feedback:
• Offer emotional support and constructive feedback to clients, helping them navigate difficult family dynamics.
• Educational Sessions:
• Plan and conduct group educational sessions focused on topics related to family functioning, such as communication, parenting strategies, and conflict resolution.
• Client Advocacy and Liaison:
• Liaise with other community service providers, professionals, and school personnel to promote client interests and ensure coordinated service delivery.
• Accompany clients to important meetings and appointments, advocating on their behalf when necessary.
• Record Keeping and Reporting:
• Maintain detailed records, statistics, and reports on client interactions and progress, and submit them to the supervisor/social worker as required.