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Human Resources Management Jobs in Germany

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Identity & Access Management Expert Audit (m/w/d) at Allianz Global Corporate & Specialty SE
Unterföhring, Bavaria, Germany - Full Time
Skills Needed
Identity Management, Access Management, Information Security, Risk Management, Audit, Governance, Compliance, Process Improvement, Automation, Communication, Analytical Skills, Presentation Skills, Technical Understanding, Flexibility, Reliability, German Language, English Language
Specialization
Candidates should have a degree in (business) informatics, information security, or related fields, along with at least 3 years of relevant experience in IAM, risk management, or auditing. Certifications such as CISA or ISO/IEC 27001 are advantageous, and strong knowledge of regulatory requirements is essential.
Experience Required
Minimum 2 year(s)
Vertriebsberater (m/w/d) im Forderungsmanagement at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Networking, Customer Relationship Management, Presentation Skills, Marketing Collaboration, Acquisition Strategies, Client Support, Engagement, Goal Orientation
Specialization
Candidates should have professional experience in a similar B2B position and possess a polished appearance along with commitment and determination. A positive attitude towards sales work and customer relations is also essential.
Experience Required
Minimum 2 year(s)
Werkstundent Category Management Spielware (m/w/d) at Thalia Bücher GmbH
Berlin, , Germany - Full Time
Skills Needed
Category Management, Retail, Data Analysis, Excel, Pivot Tables, Presentation Skills, Organizational Skills, Team Collaboration
Specialization
You must be an enrolled student for at least 12 more months and have some experience in Category Management or retail. Proficiency in MS Office, especially Excel, and the ability to work independently and efficiently are essential.
Ausbildung zum Kaufmann (m/w/d) für Büromanagement at CHECK24
Munich, Bavaria, Germany - Full Time
Skills Needed
Kundenberatung, Organisation, Datenverarbeitung, Reklamationsmanagement, Prozessmanagement, Informationsverarbeitung, Kommunikation, Teamarbeit, It Affinität, Lernbereitschaft, Zielstrebigkeit, Zuverlässigkeit
Specialization
Candidates should have a secondary school diploma with good grades, particularly in German and IT. Strong organizational skills, communication abilities, and a willingness to learn are essential.
Talent Management Coordinator in Teilzeit (m/w/d) at Tech Data A TD SYNNEX Company
Munich, Bavaria, Germany - Full Time
Skills Needed
Talent Management, Training Coordination, Hr Administration, Communication Skills, Ms Office, Workday, Service Orientation, Project Management
Specialization
The position requires 3-5 years of relevant work experience and a completed degree in HR, Psychology, or a related field. Experience in personnel development or HR administration is advantageous.
Experience Required
Minimum 2 year(s)
Werkstudent:in Client Success Management (m/f/x) at Scalable GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Team Coordination, Detail Orientation, Proactivity, Financial Markets Knowledge, German Language, English Language
Specialization
You must be enrolled in a bachelor's or master's program in Germany and have an interest in financial markets. Proficiency in German (C2) and English (C1) is required, along with a proactive and independent work style.
Praktikum Business Management - Regulatory (m/w/d) at Scalable GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Project Management, Regulatory Requirements, Risk Analysis, Governance, Financial Services, Detail Orientation, German Language, English Language
Specialization
You should be studying Business Administration, Finance, Law, or a related field, with initial experience in project management or a financial services company. A strong interest in regulatory topics and knowledge of regulatory requirements for financial services is essential.
Praktikum im Venture Capital Investment Management at Bosch Group
Stuttgart, Baden-Württemberg, Germany - Full Time
Skills Needed
Venture Capital, Start Ups, Salesforce, Ms Office, Excel, Powerpoint, Business Understanding, It Affinity, Report Generation, Data Analysis, Management Documentation, Project Responsibility, Proactive Problem Solving, Independent Work, English Language
Specialization
Candidates should be enrolled in a university program in a business-related field with good academic performance. They should have experience with MS Office, particularly Excel and PowerPoint, and ideally have some exposure to venture capital or start-ups.
Senior Manager (m/f/d) Technical Asset Management at Allianz Global Corporate & Specialty SE
Munich, Bavaria, Germany - Full Time
Skills Needed
Civil Engineering, Architecture, Service Provider Management, Construction Technology, Project Management, Budget Monitoring, Stakeholder Management, Communication Skills, Negotiation Skills, Conflict Resolution, Teamwork, Analytical Skills, German Language, English Language, Ms Office, Sap
Specialization
Candidates must have a degree in Civil Engineering, Architecture, or a comparable field, along with at least 5 years of relevant experience. Proficiency in German and English, as well as strong communication and negotiation skills, are essential.
Experience Required
Minimum 5 year(s)
Vertriebsberater (m/w/d) im Forderungsmanagement at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Networking, Customer Relationship Management, Presentation Skills, Marketing Collaboration, Client Acquisition, Account Management, Sales Strategy, Engagement, Goal Orientation
Specialization
Candidates should have professional experience in a similar B2B position and demonstrate a polished appearance along with commitment and determination. A positive attitude towards sales work and customer relations is essential.
Experience Required
Minimum 2 year(s)
Vertriebsberater (m/w/d) im Forderungsmanagement at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Networking, Customer Relationship Management, Presentation Skills, Marketing Collaboration, Client Acquisition, Account Management, Sales Strategy
Specialization
Candidates should have professional experience in a comparable position within the B2B sector. A positive attitude towards sales work and customer relations is essential.
Experience Required
Minimum 2 year(s)
Vertriebsberater (m/w/d) im Forderungsmanagement at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Networking, Customer Relationship Management, Presentation Skills, Marketing Collaboration, Client Acquisition, Account Management, Sales Strategy, Engagement, Goal Orientation
Specialization
Candidates should have professional experience in a comparable position within the B2B sector, along with a confident and well-groomed appearance. A positive attitude towards sales work and customer relations is also essential.
Experience Required
Minimum 2 year(s)
WEG-Verwalter*in - Property Management | Start-up at Matera GmbH
Berlin, , Germany - Full Time
Skills Needed
Property Management, Project Management, Communication Skills, Problem Solving, Team Collaboration, Customer Service, Bilingual Communication
Specialization
You should have some experience in property management and be able to approach problems in a structured way. Strong communication skills and the ability to connect with people are essential.
Internship Non-Financial Risk Management (m/f/x) at Scalable GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Risk Management, Incident Management, Control Testing, Data Analysis, Report Creation, Communication, Ms Office, Excel, Google Workspace, Time Management, Problem Solving, Team Collaboration, Attention To Detail, Bilingual Communication, Operational Risk Indicators, Self Assessment
Specialization
Candidates should be pursuing a Bachelor’s or Master’s degree in business administration, finance, or economics. Proficiency in MS Office, especially Excel, and strong analytical skills are required.
(Sr.) Technical Consultant Business Central (human) - Product EDI at Yaveon GmbH
Winterlingen, Baden-Württemberg, Germany - Full Time
Skills Needed
Erp Products, Data Exchange, Microsoft Business Central, Integration Testing, Functional Documentation, Edifact, Vda, Xml, International Support, Training, Team Collaboration, Process Understanding, Consulting, Problem Solving, Communication, Technical Requirements
Specialization
Candidates should have experience with data exchange in the Microsoft Business Central environment and a good understanding of processes from sales to shipping. Good English skills are also required for international communication.
Experience Required
Minimum 2 year(s)
Junior Product Manager im Human Ressource (m/w/d) - 100% REMOTE at Masters of Marketing
, , Germany - Full Time
Skills Needed
Human Resources, Recruiting, Ai Tools, Labor Law, Communication, Teaching, Adult Education, Online Marketing
Specialization
Candidates should have practical experience in key HR areas, especially recruiting, and familiarity with modern AI tools. A completed higher education degree and strong communication skills in German are also required.
Europe & Central Asia Division Intern at Human Rights Watch
Berlin, , Germany - Full Time
Skills Needed
Human Rights, Research, Writing, Eu Institutions, Political Analysis, Legal Analysis, Advocacy, Outreach, Networking, Organization, Self Motivation, Reliability, Microsoft Office, Internet Applications, Fluency In English, Fluency In German
Specialization
Candidates must be enrolled students eligible for a mandatory internship related to their studies, with strong knowledge of EU institutions and relevant coursework. Strong writing and research skills, fluency in English, and computer skills are essential.
Praktikum KI & Analytics im Qualitätsmanagement (SS26) at TRUMPF
Ditzingen, Baden-Württemberg, Germany - Full Time
Skills Needed
Programming, Python, Power Bi, Analytical Skills, Conceptual Skills, Self Directed Work Style
Specialization
Candidates should be studying mathematics, computer science, physics, or a comparable field. First practical experience in programming and good knowledge of German and English are required.
Werkstudent (m/w/d) Eventmanagement & Eventlogistik at KplusA Communications GmbH
Düsseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Event Management, Logistics, Project Management, Communication, Material Management, Time Management, Teamwork, Problem Solving, Customer Service, Documentation, Technical Understanding, Initiative, Reliability, Creativity, Organization, Ms Office
Specialization
Candidates should be studying in fields related to event management, business administration, communication, or logistics. A hands-on mentality, structured working style, and a valid Class B driver's license are also required.
Mitarbeiter Terminierungsmanagement Outbound (m/w/d) at univativ GmbH
Hattersheim am Main, Hesse, Germany - Full Time
Skills Needed
Communication Skills, Customer Service, Sales Support, Crm Systems, Ms Office, Telephone Skills, Agility, Stress Management, Documentation, Team Collaboration, Service Orientation, Self Management, Reliability, Structured Work Style, Persuasiveness, Positive Attitude
Specialization
Candidates should have a completed commercial training and ideally some experience in telephony, call centers, sales, or customer service. Strong communication skills and a service-oriented demeanor are essential for ensuring customer satisfaction.
Identity & Access Management Expert Audit (m/w/d) at Allianz Global Corporate & Specialty SE
Unterföhring, Bavaria, Germany -
Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Identity Management, Access Management, Information Security, Risk Management, Audit, Governance, Compliance, Process Improvement, Automation, Communication, Analytical Skills, Presentation Skills, Technical Understanding, Flexibility, Reliability, German Language, English Language

Industry

Financial Services

Description
Let’s care for tomorrow In der Abteilung „Informationssicherheit Management“ unseres Fachbereichs „Corporate Security & Technische Betreuung“ liegt der Fokus auf dem Schutz von Daten und IT-Systemen. Zu unseren Schwerpunkten zählen die Definition und Überprüfung von Sicherheitsanforderungen, die Betreuung einer Vielzahl sicherheitsrelevanter IT-Systeme, die Bewertung von Informationssicherheitsrisiken, die Koordination von Penetrationstests sowie das Behandeln von Sicherheitsvorfällen. Als Identity & Access Management Expert Audit (m/w/d) gestaltest Du die Weiterentwicklung des IAM-Rahmenwerks der Allianz in Deutschland Gesellschaften. Du arbeitest in einem starken Team mit weiteren Spezialist:innen aus der Informationssicherheit zusammen und schulst die Organisation zum Thema IAM. Gemeinsam im Team sorgst Du für die Einhaltung der IAM-Vorgaben mittels Überprüfungen und der Steuerung des Risikos von digitalen Identitäten und Berechtigungen. Das erwartet Dich bei uns als Identity & Access Management Expert Audit (m/w/d) Weiterentwicklung und Betreuung des IAM-Rahmenwerks sowie Abstimmung mit anderen IAM Funktionen und Information Security Beratung und Schulung der IAM-Akteure (v.a. IAM Business Operations, Business Owner, Führungskräfte) zu den Vorgaben, Verantwortlichkeiten und Prozessen Durchführung von Audits zu Prozessen und Kontrollen inkl. der Nachverfolgung von Maßnahmen Begleitung von internen und externen aufsichtsrechtlichen Audits inkl. Sicherstellung der Erledigung von Maßnahmen Konzeption von Abläufen und Prozessen der IAM Governance mit dem Ziel der kontinuierlichen Verbesserung Automatisierung von internen Prozessen und Audits Das bringst Du mit als Identity & Access Management Expert Audit (m/w/d) Hochschulabschluss in (Wirtschafts-) Informatik, Informationssicherheit, Naturwissenschaften oder mehrjährige praktische Erfahrung im Bereich Informationssicherheit oder Revision Relevante Berufserfahrung in den Bereichen IAM, Risikomanagement, Revision und Governance (mindestens 3+ Jahre) Zertifizierung wie CISA, CRISC, ISO/IEC 27001 (Lead) Auditor, CIA oder ähnliches von Vorteil Fundierte Kenntnisse relevanter regulatorischer Anforderungen (DORA, §8a IT-SiG) sowie Best-Practices und Normen (NIST, ISO 27001) sowie Erfahrung mit der Bewertung von Compliancerisiken Idealerweise technisches Verständnis über Angriffsszenarien und Schwachstellen Hohe Einsatzbereitschaft, Flexibilität, Belastbarkeit und Ausdauer Sicheres Auftreten und gute Kommunikations- und Präsentationsfähigkeit Analytische Fähigkeiten, strukturierte Vorgehensweise, sowie hohe Zuverlässigkeit in Termin und Qualität Sehr gute Deutsch und Englischkenntnisse in Wort und Schrift Besetzungstermin: schnellstmöglich Haben wir Dein Interesse geweckt und klingt das nach einem Umfeld, in dem Du gerne arbeiten würdest? Dann bewirb Dich jetzt als Identity & Access Management Expert Audit (m/w/d) online über den internen Stellenmarkt. Bei Personalfragen steht Dir gerne Dein HRBP Jens Fürstenberg unter jens.fuerstenberg@allianz.de zur Verfügung.
Responsibilities
The Identity & Access Management Expert Audit will develop and maintain the IAM framework while ensuring compliance with IAM guidelines through audits and risk management. The role involves consulting and training IAM stakeholders and participating in internal and external audits.
Identity & Access Management Expert Audit (m/w/d) at Allianz Global Corporate & Specialty SE
Unterföhring, Bavaria, Germany - Full Time
Skills Needed
Identity Management, Access Management, Information Security, Risk Management, Audit, Governance, Compliance, Process Improvement, Automation, Communication, Analytical Skills, Presentation Skills, Technical Understanding, Flexibility, Reliability, German Language, English Language
Specialization
Candidates should have a degree in (business) informatics, information security, or related fields, along with at least 3 years of relevant experience in IAM, risk management, or auditing. Certifications such as CISA or ISO/IEC 27001 are advantageous, and strong knowledge of regulatory requirements is essential.
Experience Required
Minimum 2 year(s)
Vertriebsberater (m/w/d) im Forderungsmanagement at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Networking, Customer Relationship Management, Presentation Skills, Marketing Collaboration, Acquisition Strategies, Client Support, Engagement, Goal Orientation
Specialization
Candidates should have professional experience in a similar B2B position and possess a polished appearance along with commitment and determination. A positive attitude towards sales work and customer relations is also essential.
Experience Required
Minimum 2 year(s)
Werkstundent Category Management Spielware (m/w/d) at Thalia Bücher GmbH
Berlin, , Germany - Full Time
Skills Needed
Category Management, Retail, Data Analysis, Excel, Pivot Tables, Presentation Skills, Organizational Skills, Team Collaboration
Specialization
You must be an enrolled student for at least 12 more months and have some experience in Category Management or retail. Proficiency in MS Office, especially Excel, and the ability to work independently and efficiently are essential.
Ausbildung zum Kaufmann (m/w/d) für Büromanagement at CHECK24
Munich, Bavaria, Germany - Full Time
Skills Needed
Kundenberatung, Organisation, Datenverarbeitung, Reklamationsmanagement, Prozessmanagement, Informationsverarbeitung, Kommunikation, Teamarbeit, It Affinität, Lernbereitschaft, Zielstrebigkeit, Zuverlässigkeit
Specialization
Candidates should have a secondary school diploma with good grades, particularly in German and IT. Strong organizational skills, communication abilities, and a willingness to learn are essential.
Talent Management Coordinator in Teilzeit (m/w/d) at Tech Data A TD SYNNEX Company
Munich, Bavaria, Germany - Full Time
Skills Needed
Talent Management, Training Coordination, Hr Administration, Communication Skills, Ms Office, Workday, Service Orientation, Project Management
Specialization
The position requires 3-5 years of relevant work experience and a completed degree in HR, Psychology, or a related field. Experience in personnel development or HR administration is advantageous.
Experience Required
Minimum 2 year(s)
Werkstudent:in Client Success Management (m/f/x) at Scalable GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Team Coordination, Detail Orientation, Proactivity, Financial Markets Knowledge, German Language, English Language
Specialization
You must be enrolled in a bachelor's or master's program in Germany and have an interest in financial markets. Proficiency in German (C2) and English (C1) is required, along with a proactive and independent work style.
Praktikum Business Management - Regulatory (m/w/d) at Scalable GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Project Management, Regulatory Requirements, Risk Analysis, Governance, Financial Services, Detail Orientation, German Language, English Language
Specialization
You should be studying Business Administration, Finance, Law, or a related field, with initial experience in project management or a financial services company. A strong interest in regulatory topics and knowledge of regulatory requirements for financial services is essential.
Praktikum im Venture Capital Investment Management at Bosch Group
Stuttgart, Baden-Württemberg, Germany - Full Time
Skills Needed
Venture Capital, Start Ups, Salesforce, Ms Office, Excel, Powerpoint, Business Understanding, It Affinity, Report Generation, Data Analysis, Management Documentation, Project Responsibility, Proactive Problem Solving, Independent Work, English Language
Specialization
Candidates should be enrolled in a university program in a business-related field with good academic performance. They should have experience with MS Office, particularly Excel and PowerPoint, and ideally have some exposure to venture capital or start-ups.
Senior Manager (m/f/d) Technical Asset Management at Allianz Global Corporate & Specialty SE
Munich, Bavaria, Germany - Full Time
Skills Needed
Civil Engineering, Architecture, Service Provider Management, Construction Technology, Project Management, Budget Monitoring, Stakeholder Management, Communication Skills, Negotiation Skills, Conflict Resolution, Teamwork, Analytical Skills, German Language, English Language, Ms Office, Sap
Specialization
Candidates must have a degree in Civil Engineering, Architecture, or a comparable field, along with at least 5 years of relevant experience. Proficiency in German and English, as well as strong communication and negotiation skills, are essential.
Experience Required
Minimum 5 year(s)
Vertriebsberater (m/w/d) im Forderungsmanagement at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Networking, Customer Relationship Management, Presentation Skills, Marketing Collaboration, Client Acquisition, Account Management, Sales Strategy, Engagement, Goal Orientation
Specialization
Candidates should have professional experience in a similar B2B position and demonstrate a polished appearance along with commitment and determination. A positive attitude towards sales work and customer relations is essential.
Experience Required
Minimum 2 year(s)
Vertriebsberater (m/w/d) im Forderungsmanagement at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Networking, Customer Relationship Management, Presentation Skills, Marketing Collaboration, Client Acquisition, Account Management, Sales Strategy
Specialization
Candidates should have professional experience in a comparable position within the B2B sector. A positive attitude towards sales work and customer relations is essential.
Experience Required
Minimum 2 year(s)
Vertriebsberater (m/w/d) im Forderungsmanagement at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Networking, Customer Relationship Management, Presentation Skills, Marketing Collaboration, Client Acquisition, Account Management, Sales Strategy, Engagement, Goal Orientation
Specialization
Candidates should have professional experience in a comparable position within the B2B sector, along with a confident and well-groomed appearance. A positive attitude towards sales work and customer relations is also essential.
Experience Required
Minimum 2 year(s)
WEG-Verwalter*in - Property Management | Start-up at Matera GmbH
Berlin, , Germany - Full Time
Skills Needed
Property Management, Project Management, Communication Skills, Problem Solving, Team Collaboration, Customer Service, Bilingual Communication
Specialization
You should have some experience in property management and be able to approach problems in a structured way. Strong communication skills and the ability to connect with people are essential.
Internship Non-Financial Risk Management (m/f/x) at Scalable GmbH
Munich, Bavaria, Germany - Full Time
Skills Needed
Risk Management, Incident Management, Control Testing, Data Analysis, Report Creation, Communication, Ms Office, Excel, Google Workspace, Time Management, Problem Solving, Team Collaboration, Attention To Detail, Bilingual Communication, Operational Risk Indicators, Self Assessment
Specialization
Candidates should be pursuing a Bachelor’s or Master’s degree in business administration, finance, or economics. Proficiency in MS Office, especially Excel, and strong analytical skills are required.
(Sr.) Technical Consultant Business Central (human) - Product EDI at Yaveon GmbH
Winterlingen, Baden-Württemberg, Germany - Full Time
Skills Needed
Erp Products, Data Exchange, Microsoft Business Central, Integration Testing, Functional Documentation, Edifact, Vda, Xml, International Support, Training, Team Collaboration, Process Understanding, Consulting, Problem Solving, Communication, Technical Requirements
Specialization
Candidates should have experience with data exchange in the Microsoft Business Central environment and a good understanding of processes from sales to shipping. Good English skills are also required for international communication.
Experience Required
Minimum 2 year(s)
Junior Product Manager im Human Ressource (m/w/d) - 100% REMOTE at Masters of Marketing
, , Germany - Full Time
Skills Needed
Human Resources, Recruiting, Ai Tools, Labor Law, Communication, Teaching, Adult Education, Online Marketing
Specialization
Candidates should have practical experience in key HR areas, especially recruiting, and familiarity with modern AI tools. A completed higher education degree and strong communication skills in German are also required.
Europe & Central Asia Division Intern at Human Rights Watch
Berlin, , Germany - Full Time
Skills Needed
Human Rights, Research, Writing, Eu Institutions, Political Analysis, Legal Analysis, Advocacy, Outreach, Networking, Organization, Self Motivation, Reliability, Microsoft Office, Internet Applications, Fluency In English, Fluency In German
Specialization
Candidates must be enrolled students eligible for a mandatory internship related to their studies, with strong knowledge of EU institutions and relevant coursework. Strong writing and research skills, fluency in English, and computer skills are essential.
Praktikum KI & Analytics im Qualitätsmanagement (SS26) at TRUMPF
Ditzingen, Baden-Württemberg, Germany - Full Time
Skills Needed
Programming, Python, Power Bi, Analytical Skills, Conceptual Skills, Self Directed Work Style
Specialization
Candidates should be studying mathematics, computer science, physics, or a comparable field. First practical experience in programming and good knowledge of German and English are required.
Werkstudent (m/w/d) Eventmanagement & Eventlogistik at KplusA Communications GmbH
Düsseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Event Management, Logistics, Project Management, Communication, Material Management, Time Management, Teamwork, Problem Solving, Customer Service, Documentation, Technical Understanding, Initiative, Reliability, Creativity, Organization, Ms Office
Specialization
Candidates should be studying in fields related to event management, business administration, communication, or logistics. A hands-on mentality, structured working style, and a valid Class B driver's license are also required.
Mitarbeiter Terminierungsmanagement Outbound (m/w/d) at univativ GmbH
Hattersheim am Main, Hesse, Germany - Full Time
Skills Needed
Communication Skills, Customer Service, Sales Support, Crm Systems, Ms Office, Telephone Skills, Agility, Stress Management, Documentation, Team Collaboration, Service Orientation, Self Management, Reliability, Structured Work Style, Persuasiveness, Positive Attitude
Specialization
Candidates should have a completed commercial training and ideally some experience in telephony, call centers, sales, or customer service. Strong communication skills and a service-oriented demeanor are essential for ensuring customer satisfaction.