Übersicht:
Job Title: Claims Technician
Division: Group Claims
Reports To: Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley’s organisation chart
Key Relationships: Claims management and staff, underwriters, insureds, brokers and service providers
Job Summary:
An entry level claims handler proactively managing low-value/low-complexity claims with support from a line manager to help achieve the Beazley vision of being the highest performing specialist insurer through the proactive management of claims. To support claims management staff in the delivery of projects and improvement initiatives as required. To support claims management to - and work in - a manner that best meets the challenges of our clients. To engage in continuous professional development in claims management.
Who We Are
Beazley is a specialty insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to be become and be recognised as the highest performing sustainable specialty insurer, innovating to give our clients the maximum benefit with minimum hassle.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We employ over 2,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that’s big on collaboration, diversity of thought & personal accountability.
Our three core values inspire the way we work and how we treat our people & customers – 1) Being bold 2) Striving for better 3) Doing the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious I&D & Sustainability targets are testament to this.
We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance amongst many others.
Key Responsibilities:

Individual Claims Leadership

• Develop capabilities to independently manage low value/low complexity claims on a proactive basis, with support from line management, from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Focus primarily on the management of claims with an expected, Blend estimated, or actual value at or below $100,000 and with limited complexity.
• Escalate claims and issues as appropriate to line management where additional experience of knowledge is required or may be beneficial.
• Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.
• Develop an understanding of Beazley’s Conduct Risk Policy.

Claims Portfolio Management

• Work alongside and support Assistant Claims Managers and Claims Managers in the management of the claims portfolio to optimise performance including the:
• Review of individual claims within the portfolio on a regular basis and ensuring reserves and records are maintained in a timely manner as required by Beazley’s claims controls and standards. Be cognizant of and flag trends identified by Claims team.

Working with Underwriters

• Start to develop working relationships with Underwriters.
• When requested, provide input to Underwriters on existing insured’s claims experience under supervision of senior Claims staff.

Authority & Minimum Standards Observance

• Operate within approved claims authorities at all times.
• Maintain a thorough knowledge of industry regulations and minimum standards.
• Ensure compliance with the regulations and Beazley’s claims control standards and protocols.

Supporting Senior Claims Handlers

• Support Claims staff with any relevant tasks, projects or initiatives to further develop skills and understanding of the broader organisation.

Operational

• Assist to ensure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.
• Contribute to the commitment to and active development of a continuous improvement culture within the overall claims function.

Professional Development

• Proactively enhance professional skills and knowledge in claims management by engaging in continuous learning and development opportunities.

Conflicts of Interest

• Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
• Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.

General

It is important that within all your interactions both internally and externally you adhere to Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Education and Qualifications

• Degree Educated / Bachelor’s Degree

Skills and Abilities

• Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
• Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
• Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening

Knowledge and Experience

• Past claims experience establishing liability and/or settlement resolutions.
• Functional knowledge & understanding: Claims management process, US/RoW Insurance market (general & focus group), US/RoW legal and regulatory environment, Alternative resolution approaches

Aptitude and Disposition

• Outcome focussed, self-motivated, flexible and enthusiastic
• Professional approach to successfully interact with senior management/colleagues/external suppliers
• Diplomatic

Competencies

• Problem-solving
• Decisiveness
• Customer-focused
• Influencing others
• Team work
• Self-starter
• Analytical thinking
• Managing resources effectively
• Technical competency and expertise

Please refer the Job description for details