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Director of Customer Success at Encamp
Indianapolis, Indiana, USA - Full Time
Skills Needed
Salesforce, Customer Engagement, Teams, Metrics, Enterprise, Asana
Qualification
Graduate
Steamfitter/Pipefitter - Apprentice - Bonnyville Fabrication at JardegConstruction
Bonnyville, AB, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Associate Territory Manager - Tallahassee, FL - Field at BD
Tallahassee, Florida, USA - Full Time
Skills Needed
Cath Lab, Management Skills, Vascular Surgery
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sous Chef for Event days, Part Time at Compass Group
Kitchener, ON, Canada - Full Time
Skills Needed
It, Catering, Supervisory Skills, Excel, Communication Skills, Microsoft Office, Sanitation
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Directeur des ventes de rayon IV at Canadian Tire
Barrie, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Pharmacy Assistant- Part Time Permanent at Dunlop Pharmacy
Barrie, ON L4N 2C4, Canada - Full Time
Skills Needed
Excel, Customer Service Skills, Outlook, Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Internal Auditor at American Axle Manufacturing
Detroit, MI 48211, USA - Full Time
Skills Needed
Communication Skills, Thinking Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Fashion Advisor, Neiman Marcus Paramus at Chanel
Paramus, New Jersey, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Inventory Control Specialist at Gorges Volvo Cars
Omaha, NE 68118, USA - Full Time
Skills Needed
Procedure Manuals, Figures, Management Skills
Qualification
Diploma
Corporate Concierge at Compass Group
Toronto, ON, Canada - Full Time
Skills Needed
Excel, Office Administration, Secondary Education, It, Presentation Skills, Time Management, Customer Service Skills, Microsoft Word
Specialization
Office administration required
Qualification
Diploma
EXPERIENCE CAR/AUTO MECHANIC at FASTSERVICE
County Mayo, , Ireland - Full Time
Skills Needed
Hand Tools, Components, Communication Skills, Power Tools
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Electrical Tester (Mission Critical Projects) at STS Group Limited
Slough, England, United Kingdom - Full Time
Skills Needed
Regulatory Requirements, International Standards
Qualification
Graduate
Senior Food Safety Quality Technician (2nd shift) at Cargill
Guelph, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Agricultural Engineer at Elite Workforce Solutions
Frome, , United Kingdom - Full Time
Skills Needed
Health, Wellbeing
Qualification
Graduate
PSV Technician at Elite Workforce Solutions
HVT, , United Kingdom - Full Time
Skills Needed
Continuous Improvement, Vehicle Maintenance, Health, Working Environment
Qualification
Graduate
Mechanic at Elite Workforce Solutions
Patchway BS10 5HW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Mechanic at Elite Workforce Solutions
Carlisle CA1 2WE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Chief Nuclear Medicine Technologist at Hull University Teaching Hospitals NHS Trust
CH5, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Recruiter – Nearsite RPO Consultant (Belle Mead, NJ) - 0033590 at ManpowerGroup
United States, , USA - Full Time
Skills Needed
Travel
Qualification
Diploma
Experience Required
Minimum 2 year(s)
External Manufacturing Quality Assurance at Mars
Oud-Beijerland, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Director of Customer Success at Encamp
Indianapolis, Indiana, USA -
Full Time

Start Date

Immediate

Expiry Date

07 Nov, 25

Salary

170000.0

Posted On

08 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Salesforce, Customer Engagement, Teams, Metrics, Enterprise, Asana

Industry

Marketing/Advertising/Sales

Description

ABOUT ENCAMP

Encamp is on a mission to create a world where good for business is good for the environment. We build a first-of-its-kind environmental compliance platform that makes compliance a strategic advantage. We enable businesses to protect their operations, drive successful compliance outcomes, and access regulatory expertise. Our platform is trusted by over 200 enterprise organizations safeguarding 40,000+ facilities.

QUALIFICATIONS

  • 5+ years in enterprise SaaS customer success or support leadership, including 2+ years building and scaling teams in an early-stage environment
  • Proven track record of meeting or exceeding NRR and GRR targets through proactive coaching, customer engagement, and targeted interventions to foster strong relationships and drive retention
  • Strong analytical and problem-solving skills; comfortable turning metrics into action plans
  • Excellent communication and relationship-building skills, with the ability to influence at all levels
  • Experience with Front (or similar), Asana (or similar), and Salesforce; familiarity with customer success platforms (e.g., Gainsight, Totango) a plus
Responsibilities
  • Lead and manage a team of enterprise Customer Success Managers at scale, fostering a culture of ownership, collaboration, and continuous learning
  • Own Net Revenue Retention (NRR) and Gross Retention Rate (GRR) in partnership with the sales team - track trends, spot and report risks, and drive proactive management
  • Design and refine scalable processes and playbooks that streamline onboarding, training, quarterly reviews, escalations, and renewals
  • Act as the customer advocate, voice their needs internally, connect them with the right experts and resources, and ensure ongoing continuity across the business
  • Develop and deliver training programs, self-service resources, and best-practice guides that empower customers to succeed
  • Use data (SLAs, response times, and other customer health metrics) to drive decision making, celebrate team successes, and tackle difficult conversations head-on
  • Serve as the escalation point of contact, owning outcomes proactively and preventatively through hands-on support and coaching to Customer Success Managers
Director of Customer Success at Encamp
Indianapolis, Indiana, USA - Full Time
Skills Needed
Salesforce, Customer Engagement, Teams, Metrics, Enterprise, Asana
Qualification
Graduate
Steamfitter/Pipefitter - Apprentice - Bonnyville Fabrication at JardegConstruction
Bonnyville, AB, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Associate Territory Manager - Tallahassee, FL - Field at BD
Tallahassee, Florida, USA - Full Time
Skills Needed
Cath Lab, Management Skills, Vascular Surgery
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sous Chef for Event days, Part Time at Compass Group
Kitchener, ON, Canada - Full Time
Skills Needed
It, Catering, Supervisory Skills, Excel, Communication Skills, Microsoft Office, Sanitation
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Directeur des ventes de rayon IV at Canadian Tire
Barrie, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Pharmacy Assistant- Part Time Permanent at Dunlop Pharmacy
Barrie, ON L4N 2C4, Canada - Full Time
Skills Needed
Excel, Customer Service Skills, Outlook, Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior Internal Auditor at American Axle Manufacturing
Detroit, MI 48211, USA - Full Time
Skills Needed
Communication Skills, Thinking Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Fashion Advisor, Neiman Marcus Paramus at Chanel
Paramus, New Jersey, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Inventory Control Specialist at Gorges Volvo Cars
Omaha, NE 68118, USA - Full Time
Skills Needed
Procedure Manuals, Figures, Management Skills
Qualification
Diploma
Corporate Concierge at Compass Group
Toronto, ON, Canada - Full Time
Skills Needed
Excel, Office Administration, Secondary Education, It, Presentation Skills, Time Management, Customer Service Skills, Microsoft Word
Specialization
Office administration required
Qualification
Diploma
EXPERIENCE CAR/AUTO MECHANIC at FASTSERVICE
County Mayo, , Ireland - Full Time
Skills Needed
Hand Tools, Components, Communication Skills, Power Tools
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Electrical Tester (Mission Critical Projects) at STS Group Limited
Slough, England, United Kingdom - Full Time
Skills Needed
Regulatory Requirements, International Standards
Qualification
Graduate
Senior Food Safety Quality Technician (2nd shift) at Cargill
Guelph, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Agricultural Engineer at Elite Workforce Solutions
Frome, , United Kingdom - Full Time
Skills Needed
Health, Wellbeing
Qualification
Graduate
PSV Technician at Elite Workforce Solutions
HVT, , United Kingdom - Full Time
Skills Needed
Continuous Improvement, Vehicle Maintenance, Health, Working Environment
Qualification
Graduate
Mechanic at Elite Workforce Solutions
Patchway BS10 5HW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Mechanic at Elite Workforce Solutions
Carlisle CA1 2WE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Chief Nuclear Medicine Technologist at Hull University Teaching Hospitals NHS Trust
CH5, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Recruiter – Nearsite RPO Consultant (Belle Mead, NJ) - 0033590 at ManpowerGroup
United States, , USA - Full Time
Skills Needed
Travel
Qualification
Diploma
Experience Required
Minimum 2 year(s)
External Manufacturing Quality Assurance at Mars
Oud-Beijerland, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate