Mandarin Oriental Downtown, Dubai is looking for a Senior Sales Manager to join our Commercial team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Manages and develops a diverse client portfolio including corporate, government, MICE, leisure, and business travel agent accounts, ensuring alignment with business mix strategy and RFP success.
• Monitors market trends and competition, providing regular reports with actionable insights and proposing strategies to drive revenue and mitigate risks.
• Executes sales strategies and negotiates deals within set parameters for various segments including transient, long-stay, and group business, while maximizing upselling opportunities.
• Maintains accurate account management through timely reporting, CRM upkeep, and performance tracking, contributing to meetings with market and customer intelligence.
• Delivers exceptional customer service by understanding client needs, handling complaints, fostering loyalty, and promoting cross-selling across the brand portfolio.
• Supports team development and collaboration by leading by example, participating in training, conducting site visits, joining client entertainment, and coordinating joint sales efforts.