Experience:

• Opera (PMS): 1 year (preferred

To ensure that you follow all Brand Standards that are in place.
To ensure that excellent customer service is given at all times to support driving customer service levels.
To attend to guest requirements as and when necessary.
To assist guests with their luggage as and when necessary.
To run errands as and when needed
To ensure that conference rooms are laid out as instructed in a timely and efficient manner.
To ensure that the reception desk and area are kept clean and tidy.
Public Area cleaning as and when required
Act as Fire Officer and respond quickly and efficiently should alarm sound
To ensure effective communication with the housekeeping team regarding guests, room status reports and VIP’s who may require additional products.
To liaise with Front of House Manager and other Heads of Departments as and when necessary to provide the best possible service to guests.
Ensure confidentiality for guests and not to approach any such guests for personal requests such as autograph signing.
To run the night audit through the PMS system and to balance the daily business.
Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Night shift

Experience:

• Opera (PMS): 1 year (preferred)

Work Location: In perso