About the job

At Missoma, we create jewellery designed to wear on repeat. Founded in 2007 by Marisa Hordern, we're proud pioneers of the demi-fine jewellery category, and today we're a globally recognised brand. We design distinctive yet wearable pieces for women who want quality and effortlessly put-together style, every single day.

Now, we’re looking for a Store Manager to lead our Monmouth Street team. If you’re passionate about creating unforgettable customer experiences, nurturing high-performing teams, and driving commercial success — all while staying true to a brand that values creativity, care, and community — this could be your next exciting step.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
• Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
• Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
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Your Role as Store Manager

You’ll be the heartbeat of the store, leading by example, inspiring your team, and ensuring every customer interaction reflects the Missoma experience.

Customer Experience & Shopfloor Leadership:

• Champion a culture of exceptional service, guiding your team to deliver standout experiences from welcome to purchase.
• Build brand loyalty through our VIP and CRM programmes, and connect with the local community.
• Drive commercial success by identifying creative ways to exceed customer expectations.
• Lead your team to consistently meet and exceed monthly and quarterly KPIs.
• Handle customer feedback with empathy and efficiency, escalating when needed.
• Seamlessly integrate in-store technology into the customer journey.
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Visual Merchandising:

• Implement VM directives from HQ with precision and creativity.
• Ensure the store always reflects Missoma’s brand standards and aesthetic.
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Team Development & Leadership:

• Onboard new team members through our 30/60/90-day induction programme.
• Lead performance reviews and ongoing training using company materials.
• Set clear expectations and ensure all team members uphold Missoma’s policies and values.
• Address team issues with fairness and support, collaborating with People & Culture when needed.
• Manage recruitment processes in partnership with your management team and People & Talent.
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Operations & Communication:

• Oversee stock management, deliveries, audits, and inventory processes.
• Analyse store performance and implement strategies to meet business goals.
• Maintain strong communication with HQ and across teams.
• Manage rotas and payroll files accurately and on time.
• Keep all store records organised and up to date.
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What You’ll Bring

You don’t need to tick every box, but here’s what will help you thrive:

• 5+ years’ experience in retail management, ideally in luxury or high-volume environments.
• Proven ability to drive sales and lead teams to success.
• Strong communication, problem-solving, and visual merchandising skills.
• A collaborative leadership style that inspires and empowers others.
• Familiarity with Microsoft Office and retail systems.
• A passion for Missoma’s brand, mission, and aesthetic.
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What You’ll Get

• Competitive compensation
• Retail management bonus scheme
• Generous staff discount
• Flexible jewellery uniform allowance
• Medicash Healthcare Cash Plan
• Enhanced parental leave after 2 years service
• Endometriosis friendly employer
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Ready to Lead With Confidence?

If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery, we’d love to hear from you.

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