Job Description

JOB TITLE: Client Services Advisor - Cardnet, Customer Services and Paypoint

SALARY:  £26,200

LOCATION(S): Basildon, Essex

HOURS: Full-time, 35 hours

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Basildon office.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

What you’ll be doing:

Cardnet is our payment system offered by us that allows businesses to accept card payments through various channels. It provides solutions for both in-person (POS terminals) and online payments. We also offer solutions for over-the-phone payments that can be integrated with e-commerce platforms.

In this role, you’ll:

• Onboarding new merchants
• Provide an excellent service to new and existing Cardnet merchants
• Handle enquiries and complaints received from our merchants at first touch in accordance with given procedures and timescales.
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What we’re looking for?

• Customer service experience / knowledge
• Attention to detail and right first-time attitude
• Good telephone and communication skills
• Being able to work as part of a team
• Good time management.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
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