Our Merchandising team are now looking for a Head of Merchandising to lead and inspire a high-performing team while shaping the future of our merchandising strategy across Harrods. You’ll play a pivotal role in driving commercial performance, optimising processes, and ensuring our customers continue to enjoy an exceptional luxury shopping experience.

ABOUT US

Harrods is one of the world’s leading luxury department stores and a destination for top designers and the most sought-after brands from across the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

As Head of Merchandising, you’ll report to the Merchandise Director and take ownership of setting and delivering the merchandising vision across all channels. You’ll manage a talented team of Merchandising Managers, Merchandisers and Demand Planners, while working closely with Buying Directors, Supply Chain, Finance and IT to ensure seamless delivery of commercial goals.

In this role you will be responsible for:

• Leading and developing a high-performing team through coaching, mentoring and role-modelling Harrods’ values.
• Driving the merchandising strategy, maximising sales and profitability, and monitoring performance against budgets.
• Overseeing demand planning, forecasting and replenishment to ensure product availability and operational efficiency.
• Partnering with Buying to deliver a customer-focused product strategy, supported by accurate analysis and forecasting.
• Driving process improvement, automation and cross-functional collaboration to create efficiencies and sustainable growth.
• Acting as deputy for the Merchandise Director on key initiatives and projects.

This is a hybrid role, with a minimum of three days each week based at our iconic Knightsbridge store.