Job Description: Customer Service Representative
Duties:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Handle a high volume of incoming calls, emails, and chats from customers
- Assist customers with product information, order status, and returns/exchanges
- Process orders, payments, and refunds accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify opportunities for process improvement and provide feedback to management
Requirements:
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Proficient in using computer systems and software applications
- Ability to multitask and prioritize tasks in a fast-paced environment
- Positive attitude and ability to work well in a team
-Metal Roofing and construction experience would be and asset
We offer competitive pay, flexible scheduling options, and opportunities for career growth. Join our team of dedicated customer service professionals today!
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type: Full-time
Pay: $20.00-$35.00 per hour

Benefits:

• On-site parking

Ability to commute/relocate:

• Linwood, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details