Do you have 1–3 years of experience Providing first-level technical support via phone, email, chat, and ticketing system? Do you have 1–3 years of experience Logging, tracking, and managing incidents and service requests using ITSM tools? If so, this would be a great opportunity for you!
Our client is looking for a Junior Systems Administrator/Operations Support Specialist for a 3 month contract in Toronto.
This is a hybrid role.

QUALIFICATIONS

Must Haves:

• 1–3 years of experience Providing first-level technical support via phone, email, chat, and ticketing system.
• 1–3 years of experience Diagnosing and resolving hardware, software, and network issues.
• 1–3 years of experience Logging, tracking, and managing incidents and service requests using ITSM tools.
• 1–3 years of experience Escalating unresolved issues to appropriate support teams.

Qualifications:
Diploma or degree in Information Technology, Computer Science, or related field.
1–3 years of experience in a technical support or help desk role.
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
Experience with ITSM platform - ServiceNow
Excellent communication and customer service skills.
Ability to prioritize tasks and work under pressure in a fast-paced environment.
ITIL Foundation certification is an asset.

SUMMARY

If you are interested in the Junior Systems Administrator/Operations Support Specialist role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

• Provide first-level technical support via phone, email, chat, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Log, track, and manage incidents and service requests using ITSM tools.
• Escalate unresolved issues to appropriate support teams.
• Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
• Maintain documentation of procedures, known issues, and solutions.
• Monitor system alerts and respond to outages or performance issues.
• Support remote users with VPN, virtual desktops, and mobile device management.
• Participate in continuous improvement initiatives and contribute to knowledge base articles.