PRIORITIES

• Lead programs and services. Using Housing First for Youth principles and best practices, you will develop and manage the delivery of diversion and intake services for youth (ages 16-24) seeking support. You will guide the vision and goals of the diversion and intake team, and drive innovation in programming. Programs in this portfolio include the following:
• Shelter Diversion – You will oversee the delivery of shelter diversion workers, who work within a system of care approach to assess diversion or entry to the shelter, and provide coordinated access to the shelter system if appropriate.
• Central Intake – You will operationalize comprehensive and strengths-based youth engagement strategies to inform high-quality, relevant, and youth-driven supports and referrals.
• Ongoing Quality Improvement: You will work to continually assess and remove barriers so youth can quickly access the support they need, helping prevent homelessness and reduce time spent in crisis.
• Provide team leadership. You will lead team meetings, case consultations, and skill-building activities across all organizational sites to ensure consistency and effectiveness of diversion and intake services.
• Develop Internal Competencies & Capacity Building. You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of diversion and intake practices and competencies across the organization.
• Team Development. You will implement accountability measures, such as observing phone calls and interactions with youth, reviewing reports, and conducting documentation reviews to elevate the skills of your team and identify growth opportunities. Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluation and continuous improvement efforts.
• Collaboration of Services. You will work with organizational managers and external partners to develop and deliver collaborative and effective diversion and intake services. Participate in the agency’s on-call rotation.
• Ensure risk and compliance management. You will assess and mitigate risks, ensuring compliance with regulatory standards and adherence to professional codes of ethics. You will develop and execute risk management strategies for diversion and central intake services.
• Drive strategic planning. You will integrate research, innovation, and best practices into program delivery while collaborating with leadership and front-line teams to implement effective strategies and partnership opportunities.
• Foster Equity, Diversity, and Belonging. As a role model, you will cultivate an inclusive organizational culture and develop leaders, integrating equity and belonging into all interactions and practices.

Please refer the Job description for details