WHO WE ARE

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Manager, Transitions & Integrations plays a critical role in both client service delivery and technology program execution. This position is responsible for leading the end-to-end transition process for new client accounts, ensuring services are effectively planned, mobilized, and operationalized in close collaboration with operational leaders and support teams. In parallel, the role is responsible for program managing the organization’s technology development initiatives—tracking each project from business case and requirements through to development, implementation, and performance measurement. Success in this role depends on strong collaboration skills, working closely with business stakeholders, IT teams, and other key contributors to ensure alignment, transparency, and accountability. The manager also ensures proper governance over project documentation, approvals, and financials, including monitoring actual and forecasted spend against approved budgets. Strong program management capabilities and a focus on delivering results are essential to support both operational readiness and strategic technology outcomes.

KNOWLEDGE & SKILLS

• Bilingual (French/English) preferred
• Post-secondary education in Business, Project Management, Information Technology, or a related field.
• Minimum 5 years of progressive experience in project or program management, including experience with IT development projects and client transitions.
• Experience working in a cross-functional environment with exposure to operations, technology, and service delivery.
• Experience in facilities management, professional services, or similar service-based industries is preferred.
• Strong knowledge of project and program management practices, including planning, scheduling, budgeting, and reporting.
• Familiarity with IT development lifecycles and tools (e.g., waterfall, agile, hybrid approaches).
• Experience leading client transitions or service onboarding initiatives, including coordination across departments.
• Skilled in risk management, critical path tracking, and managing dependencies across workstreams.
• Strong collaboration and communication skills; able to work effectively with internal teams, senior leaders, and clients.
• Proficient in project management and collaboration tools (e.g., MS Project, Smartsheet, Jira, SharePoint, MS Teams).
• Financial acumen with experience managing budgets, forecasts, and variance reporting.
• Comfortable leading governance processes and maintaining documentation for compliance and transparency.
• Continuous improvement mindset with the ability to streamline workflows and drive consistency in delivery.