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It Business Analysts Jobs in United Kingdom

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Business Administrator at Home Instead Senior Care Etobicoke Mississauga
Newtownards, Northern Ireland, United Kingdom - Full Time
Skills Needed
Customer Service, Office Administration, Organizational Skills, Multitasking, Self Motivated, Communication Skills, Attention To Detail, Team Player
Specialization
Candidates should possess warm customer service skills, be competent in office programs, and have proven experience in a busy office environment. Strong organizational skills, self-motivation, and excellent communication abilities are essential.
Experience Required
Minimum 2 year(s)
Business Administrator at East Sussex County Council
Eastbourne, England, United Kingdom - Full Time
Skills Needed
Administration, Communication, Prioritization, Attention To Detail, Ms Word, Ms Excel, Ms Teams, Ms Outlook, Teamwork, Confidentiality, Customer Service, Typing Test
Specialization
Candidates must possess RQF Level 2 English or be able to pass an assessment, along with effective communication skills for interacting with diverse groups, including clients. Essential requirements include the ability to prioritize a diverse workload to meet deadlines accurately, proficiency in MS Office Suite (Word, Excel, Teams, Outlook), and professionalism in customer service.
Experience Required
Minimum 2 year(s)
Business Administrator at East Sussex County Council
Eastbourne, England, United Kingdom - Full Time
Skills Needed
Administration, Communication, Prioritization, Attention To Detail, It Skills, Ms Word, Ms Excel, Ms Teams, Ms Outlook, Teamwork, Confidentiality, Professionalism, Customer Service, Typing Test
Specialization
Candidates must possess RQF Level 2 English or pass an assessment, along with the ability to communicate effectively with diverse groups and prioritize a varied workload accurately to meet deadlines. Proficiency in MS Word, Excel, Teams, and Outlook is required, alongside strong professionalism and customer service skills.
Experience Required
Minimum 2 year(s)
People & Business Lead at GearUp2Success
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Lead Generation, Team Support, Community Engagement, Training, Marketing, Mentorship, Personal Development, Financial Discipline, Business Systems, Ai Tools, Communication, Decision Making, Self Leadership, Adaptability, Mindset, Flexibility
Specialization
The job is suitable for driven individuals looking to redefine success and fulfillment. It emphasizes the importance of mindset, adaptability, and self-leadership.
New Business Developer at Radius Limited
Leeds, England, United Kingdom - Full Time
Skills Needed
Lead Generation, Telemarketing, Sales, Business Development, Communication, Interpersonal Skills, Crm Systems, Hubspot, Salesforce, Lead Generation Tools, Goal Oriented, It Aptitude, Outbound Sales, Call Centre Environment, Market Research, Pipeline Management
Specialization
Candidates must have proven experience in lead generation, telemarketing, sales, or business development, along with excellent verbal and written communication skills. Proficiency with CRM systems like HubSpot or Salesforce and a strong aptitude for IT are also required.
People & Business Lead at GearUp2Success
Birmingham, England, United Kingdom - Full Time
Skills Needed
Lead Generation, Team Support, Community Engagement, Training, Marketing, Mentorship, Personal Development, Financial Discipline, Business Systems, Ai Tools, Communication, Decision Making, Self Leadership, Adaptability, Mindset, Flexibility
Specialization
The job is suitable for driven individuals looking to redefine success and fulfillment. It emphasizes the importance of mindset, adaptability, and self-leadership.
Business Administrator at East Sussex County Council
Hastings, England, United Kingdom - Full Time
Skills Needed
Administrative Support, Communication, Teamwork, Attention To Detail, Microsoft 365, Excel, Report Generation, Confidentiality, Client Enquiries, Professionalism, Safeguarding, Vigilance, Respect, Curiosity
Specialization
Candidates should have RQF Level 2 English or be able to pass an assessment, along with the ability to prioritize workloads and communicate effectively. A strong understanding of Microsoft Excel is essential for generating reports.
New Business Executive at Lead Forensics United Kingdom
Portsmouth, England, United Kingdom - Full Time
Skills Needed
Sales, Customer Service, Communication Skills, Results Driven, Resilient, Proactive Mindset, Personal Growth, Professional Growth
Specialization
Candidates should have previous experience in sales or customer service and possess excellent communication skills. A results-driven attitude and a proactive mindset are essential for success in this role.
Sales Business Manager at Vialto Partners
London, England, United Kingdom - Full Time
Skills Needed
Sales Experience, Project Management, Stakeholder Communication, Team Collaboration, Risk Management, Compliance, Documentation, Metrics Monitoring, Crm, M365 Applications, Salesforce, Data Presentation, Persuasive Writing, Coaching Materials Preparation, Enablement Materials Preparation, Programme Management
Specialization
Candidates should have strong sales experience and expertise, along with proficiency in project management tools and M365 applications. Familiarity with CRM systems, particularly Salesforce, is also essential.
Experience Required
Minimum 5 year(s)
Business Support Intern at Bosch Group
Coventry, England, United Kingdom - Full Time
Skills Needed
Organizational Skills, Analytical Skills, Attention To Detail, Interpersonal Skills, Communication Skills, Collaboration Skills, Written English, Spoken English, Ms Office Proficiency, Autonomy
Specialization
Candidates should be studying for a relevant undergraduate degree, preferably in Business Management, and must possess good analytical and communication skills. A full UK driving license is also required.
People Business Partner at EOS
Banbridge, Northern Ireland, United Kingdom - Full Time
Skills Needed
Human Resource Management, Employee Relations, Coaching, Hr Policy Development, Data Reporting, Hr Information Systems, Training Development, Grievance Management, Disciplinary Management, Project Management, Planning, Organizational Skills, Interpersonal Skills, Customer Focus, Attention To Detail, Microsoft Office, Database Management
Specialization
The ideal candidate should have a degree in Human Resource Management or a related discipline, with a minimum of four years’ HR generalist experience. A thorough knowledge of UK, NI, and ROI employment legislation is essential, along with significant experience in managing grievance and disciplinary cases.
Experience Required
Minimum 5 year(s)
People Business Advisor at Telefonica Tech
London, England, United Kingdom - Full Time
Skills Needed
Employee Relations, Hr Support, Performance Management, Policy Guidance, Problem Solving, Interpersonal Skills, Communication Skills, Change Management, Hris, Lms, Coaching, Continuous Improvement, Detail Oriented, Fast Paced Environment, Talent Solutions, Induction Processes
Specialization
Candidates should have previous generalist HR Advisor experience, ideally in the tech industry, and proven experience in advising managers on best practices. Strong interpersonal and communication skills, along with a solution-focused mindset, are essential.
Experience Required
Minimum 2 year(s)
Senior Business Analyst at SS&C Technologies
City of London, England, United Kingdom - Full Time
Skills Needed
N/A
Specialization
The job posting does not specify particular requirements, but it is implied that significant experience in business analysis within the financial services or healthcare technology sectors is necessary. Candidates should be prepared to demonstrate their expertise and understanding of the industry.
Experience Required
Minimum 5 year(s)
Senior Business Analyst at Citi
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Business Analysis, Data Analytics, Excel, Financial Markets, Budget Management, Stakeholder Management, Problem Solving, Decision Making, Communication, Technology Change, Process Improvements, Control Framework, Microsoft Office, Macro Coding, Microsoft Access, Powerpoint
Specialization
Candidates should have 6+ years of experience in financial markets and managing complex budgets, along with strong data analytics and Excel skills. Experience in global settings and familiarity with Microsoft Office products is preferred.
Experience Required
Minimum 5 year(s)
Junior Business Analyst at International SOS Government Medical Services
London, England, United Kingdom - Full Time
Skills Needed
Microsoft Excel, Microsoft Power Bi, Commercial Awareness, Numerical Literacy, Presentation Skills, Communication Skills, Analytical Skills, Conceptual Skills, Salesforce.Com, Generative Ai, Automation Tools, Sql, Dax
Specialization
Candidates should have 2 years of experience in a sales support role or as a business analyst, along with a bachelor's degree in business management or an IT-related field. Proficiency in English is essential, and knowledge of additional languages is desired.
Experience Required
Minimum 2 year(s)
Senior Business Analyst at MS
London, England, United Kingdom - Full Time
Skills Needed
Business Analysis, Product Initiatives, Solution Architecture, Stakeholder Management, Problem Solving, Retail Acumen, Solution Design, Thought Leadership, Process Modelling, User Stories, Requirements Elicitation, Uat Strategy, Technical Requirements, Roadmaps, Prioritisation, Cross Functional Initiatives
Specialization
The role requires acting as a senior partner to various leaders, translating complex business problems into clear, outcome-driven requirements using deep analytical expertise and strong retail acumen. Candidates must champion best practices, mentor other analysts, and drive solution design for initiatives impacting customer experience and operational efficiency.
Experience Required
Minimum 5 year(s)
Senior Business Analyst at MS
London, England, United Kingdom - Full Time
Skills Needed
Business Analysis, Product Initiatives, Solution Architecture, Stakeholder Management, Process Modelling, Requirements Elicitation, Solution Design, Roadmap Development, Value Delivery, Mentoring, Problem Solving, Retail Acumen, User Stories, Acceptance Criteria, Uat Strategy, Risk Management
Specialization
Candidates must possess deep analytical expertise, advanced problem-solving skills, and strong retail acumen to translate complex business problems into clear, outcome-driven requirements for large-scale programs. Key activities include facilitating complex workshops, producing detailed documentation like user stories and process models, and providing thought leadership and mentorship to other Business Analysts.
Experience Required
Minimum 5 year(s)
Senior Business Analyst at Hitachi Solutions
London, England, United Kingdom - Full Time
Skills Needed
Business Analysis, Process Improvement, Data Analysis, Documentation, Solution Design, Agile Methodologies, Stakeholder Management, User Research, Testing, Quality Assurance, Leadership, Consulting Skills, Communication, Analytical Skills, Problem Solving, Business Process Redesign
Specialization
Candidates should have over 5 years of relevant experience in a Business Analyst role, with strong analytical and problem-solving skills. Proficiency in business analysis tools and experience with Agile and Waterfall methodologies are also required.
Experience Required
Minimum 5 year(s)
School Business Manager at The Aurora Group
, England, United Kingdom - Full Time
Skills Needed
Management, Finance, Communication, Team Leadership, Problem Solving, Budget Management, Safeguarding, Regulatory Knowledge, Relationship Building, Strategic Planning, Development Planning, Inspection Frameworks, Health And Safety, Autonomy, Evaluation, Standards Definition
Specialization
Candidates should have a management or professional qualification related to the role and knowledge of educational regulations and standards. Strong communication skills and the ability to build positive relationships are essential.
Experience Required
Minimum 2 year(s)
Junior Business Analyst at Inizio Ignite | STEM
London, England, United Kingdom - Full Time
Skills Needed
Analytical Thinking, Problem Solving, Communication Skills, Project Management, Ms Excel, Ms Powerpoint
Specialization
Candidates should have a science-based degree with a numerical emphasis or experience as an analyst, along with strong communication and project management skills. Proficiency in MS Excel and PowerPoint is essential, along with a proactive attitude and analytical thinking.
Business Administrator at Home Instead Senior Care Etobicoke Mississauga
Newtownards, Northern Ireland, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

28000.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Office Administration, Organizational Skills, Multitasking, Self-Motivated, Communication Skills, Attention to Detail, Team Player

Industry

Individual and Family Services

Description
Company Description Home Instead is the leading home care provider in the UK. We focus on providing the type of care we’d want our own family members to have – minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home – home help, shopping, meal preparation, companionship and dementia support, personal care. Our office was established in Saintfield in 2015, followed by Newtownards in 2023. Our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This Business Administrator role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. Job Description The Business Administrator sit at front of house, and is the first point of contact for clients, Care Professionals and other visitors to the office. The role is also the first point of contact via phone and email for new and existing clients and Care Professionals. More than an administrator, the best person for the job is a solution-provider and problem solver. As well as having excellent customer service skills and demonstrated levels of productivity, our new Business Administrator will be happy to participate in aspects of recruitment, scheduling, new client onboarding, team meeting organisation, and other functions which keep our business running smoothly. Qualifications Essential skills and experience: A people person with warm and friendly customer service skills. Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems. Proven experience in office administration within a busy office environment. Strong organisational skills with the ability to multitask. Self-motivated and able to work flexibly. Excellent written and verbal communication skills. Keen eye for detail and the ability to work accurately under pressure. Strong team player with the confidence to work alone. Desirable skills and experience (any one of these is a benefit): - Knowledge / experience of the care industry - Experience of managing sales enquiries / CRM pipeline - Recruitment / HR experience Additional Information If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to Access NI check. Date Advert Closes: 01 October 2025 Compensation: GBP24000 - GBP28000 - yearly

How To Apply:

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Responsibilities
The Business Administrator is the first point of contact for clients and Care Professionals, handling inquiries via phone and email. The role involves recruitment, scheduling, onboarding new clients, and organizing team meetings to ensure smooth business operations.
Business Administrator at Home Instead Senior Care Etobicoke Mississauga
Newtownards, Northern Ireland, United Kingdom - Full Time
Skills Needed
Customer Service, Office Administration, Organizational Skills, Multitasking, Self Motivated, Communication Skills, Attention To Detail, Team Player
Specialization
Candidates should possess warm customer service skills, be competent in office programs, and have proven experience in a busy office environment. Strong organizational skills, self-motivation, and excellent communication abilities are essential.
Experience Required
Minimum 2 year(s)
Business Administrator at East Sussex County Council
Eastbourne, England, United Kingdom - Full Time
Skills Needed
Administration, Communication, Prioritization, Attention To Detail, Ms Word, Ms Excel, Ms Teams, Ms Outlook, Teamwork, Confidentiality, Customer Service, Typing Test
Specialization
Candidates must possess RQF Level 2 English or be able to pass an assessment, along with effective communication skills for interacting with diverse groups, including clients. Essential requirements include the ability to prioritize a diverse workload to meet deadlines accurately, proficiency in MS Office Suite (Word, Excel, Teams, Outlook), and professionalism in customer service.
Experience Required
Minimum 2 year(s)
Business Administrator at East Sussex County Council
Eastbourne, England, United Kingdom - Full Time
Skills Needed
Administration, Communication, Prioritization, Attention To Detail, It Skills, Ms Word, Ms Excel, Ms Teams, Ms Outlook, Teamwork, Confidentiality, Professionalism, Customer Service, Typing Test
Specialization
Candidates must possess RQF Level 2 English or pass an assessment, along with the ability to communicate effectively with diverse groups and prioritize a varied workload accurately to meet deadlines. Proficiency in MS Word, Excel, Teams, and Outlook is required, alongside strong professionalism and customer service skills.
Experience Required
Minimum 2 year(s)
People & Business Lead at GearUp2Success
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Lead Generation, Team Support, Community Engagement, Training, Marketing, Mentorship, Personal Development, Financial Discipline, Business Systems, Ai Tools, Communication, Decision Making, Self Leadership, Adaptability, Mindset, Flexibility
Specialization
The job is suitable for driven individuals looking to redefine success and fulfillment. It emphasizes the importance of mindset, adaptability, and self-leadership.
New Business Developer at Radius Limited
Leeds, England, United Kingdom - Full Time
Skills Needed
Lead Generation, Telemarketing, Sales, Business Development, Communication, Interpersonal Skills, Crm Systems, Hubspot, Salesforce, Lead Generation Tools, Goal Oriented, It Aptitude, Outbound Sales, Call Centre Environment, Market Research, Pipeline Management
Specialization
Candidates must have proven experience in lead generation, telemarketing, sales, or business development, along with excellent verbal and written communication skills. Proficiency with CRM systems like HubSpot or Salesforce and a strong aptitude for IT are also required.
People & Business Lead at GearUp2Success
Birmingham, England, United Kingdom - Full Time
Skills Needed
Lead Generation, Team Support, Community Engagement, Training, Marketing, Mentorship, Personal Development, Financial Discipline, Business Systems, Ai Tools, Communication, Decision Making, Self Leadership, Adaptability, Mindset, Flexibility
Specialization
The job is suitable for driven individuals looking to redefine success and fulfillment. It emphasizes the importance of mindset, adaptability, and self-leadership.
Business Administrator at East Sussex County Council
Hastings, England, United Kingdom - Full Time
Skills Needed
Administrative Support, Communication, Teamwork, Attention To Detail, Microsoft 365, Excel, Report Generation, Confidentiality, Client Enquiries, Professionalism, Safeguarding, Vigilance, Respect, Curiosity
Specialization
Candidates should have RQF Level 2 English or be able to pass an assessment, along with the ability to prioritize workloads and communicate effectively. A strong understanding of Microsoft Excel is essential for generating reports.
New Business Executive at Lead Forensics United Kingdom
Portsmouth, England, United Kingdom - Full Time
Skills Needed
Sales, Customer Service, Communication Skills, Results Driven, Resilient, Proactive Mindset, Personal Growth, Professional Growth
Specialization
Candidates should have previous experience in sales or customer service and possess excellent communication skills. A results-driven attitude and a proactive mindset are essential for success in this role.
Sales Business Manager at Vialto Partners
London, England, United Kingdom - Full Time
Skills Needed
Sales Experience, Project Management, Stakeholder Communication, Team Collaboration, Risk Management, Compliance, Documentation, Metrics Monitoring, Crm, M365 Applications, Salesforce, Data Presentation, Persuasive Writing, Coaching Materials Preparation, Enablement Materials Preparation, Programme Management
Specialization
Candidates should have strong sales experience and expertise, along with proficiency in project management tools and M365 applications. Familiarity with CRM systems, particularly Salesforce, is also essential.
Experience Required
Minimum 5 year(s)
Business Support Intern at Bosch Group
Coventry, England, United Kingdom - Full Time
Skills Needed
Organizational Skills, Analytical Skills, Attention To Detail, Interpersonal Skills, Communication Skills, Collaboration Skills, Written English, Spoken English, Ms Office Proficiency, Autonomy
Specialization
Candidates should be studying for a relevant undergraduate degree, preferably in Business Management, and must possess good analytical and communication skills. A full UK driving license is also required.
People Business Partner at EOS
Banbridge, Northern Ireland, United Kingdom - Full Time
Skills Needed
Human Resource Management, Employee Relations, Coaching, Hr Policy Development, Data Reporting, Hr Information Systems, Training Development, Grievance Management, Disciplinary Management, Project Management, Planning, Organizational Skills, Interpersonal Skills, Customer Focus, Attention To Detail, Microsoft Office, Database Management
Specialization
The ideal candidate should have a degree in Human Resource Management or a related discipline, with a minimum of four years’ HR generalist experience. A thorough knowledge of UK, NI, and ROI employment legislation is essential, along with significant experience in managing grievance and disciplinary cases.
Experience Required
Minimum 5 year(s)
People Business Advisor at Telefonica Tech
London, England, United Kingdom - Full Time
Skills Needed
Employee Relations, Hr Support, Performance Management, Policy Guidance, Problem Solving, Interpersonal Skills, Communication Skills, Change Management, Hris, Lms, Coaching, Continuous Improvement, Detail Oriented, Fast Paced Environment, Talent Solutions, Induction Processes
Specialization
Candidates should have previous generalist HR Advisor experience, ideally in the tech industry, and proven experience in advising managers on best practices. Strong interpersonal and communication skills, along with a solution-focused mindset, are essential.
Experience Required
Minimum 2 year(s)
Senior Business Analyst at SS&C Technologies
City of London, England, United Kingdom - Full Time
Skills Needed
N/A
Specialization
The job posting does not specify particular requirements, but it is implied that significant experience in business analysis within the financial services or healthcare technology sectors is necessary. Candidates should be prepared to demonstrate their expertise and understanding of the industry.
Experience Required
Minimum 5 year(s)
Senior Business Analyst at Citi
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Business Analysis, Data Analytics, Excel, Financial Markets, Budget Management, Stakeholder Management, Problem Solving, Decision Making, Communication, Technology Change, Process Improvements, Control Framework, Microsoft Office, Macro Coding, Microsoft Access, Powerpoint
Specialization
Candidates should have 6+ years of experience in financial markets and managing complex budgets, along with strong data analytics and Excel skills. Experience in global settings and familiarity with Microsoft Office products is preferred.
Experience Required
Minimum 5 year(s)
Junior Business Analyst at International SOS Government Medical Services
London, England, United Kingdom - Full Time
Skills Needed
Microsoft Excel, Microsoft Power Bi, Commercial Awareness, Numerical Literacy, Presentation Skills, Communication Skills, Analytical Skills, Conceptual Skills, Salesforce.Com, Generative Ai, Automation Tools, Sql, Dax
Specialization
Candidates should have 2 years of experience in a sales support role or as a business analyst, along with a bachelor's degree in business management or an IT-related field. Proficiency in English is essential, and knowledge of additional languages is desired.
Experience Required
Minimum 2 year(s)
Senior Business Analyst at MS
London, England, United Kingdom - Full Time
Skills Needed
Business Analysis, Product Initiatives, Solution Architecture, Stakeholder Management, Problem Solving, Retail Acumen, Solution Design, Thought Leadership, Process Modelling, User Stories, Requirements Elicitation, Uat Strategy, Technical Requirements, Roadmaps, Prioritisation, Cross Functional Initiatives
Specialization
The role requires acting as a senior partner to various leaders, translating complex business problems into clear, outcome-driven requirements using deep analytical expertise and strong retail acumen. Candidates must champion best practices, mentor other analysts, and drive solution design for initiatives impacting customer experience and operational efficiency.
Experience Required
Minimum 5 year(s)
Senior Business Analyst at MS
London, England, United Kingdom - Full Time
Skills Needed
Business Analysis, Product Initiatives, Solution Architecture, Stakeholder Management, Process Modelling, Requirements Elicitation, Solution Design, Roadmap Development, Value Delivery, Mentoring, Problem Solving, Retail Acumen, User Stories, Acceptance Criteria, Uat Strategy, Risk Management
Specialization
Candidates must possess deep analytical expertise, advanced problem-solving skills, and strong retail acumen to translate complex business problems into clear, outcome-driven requirements for large-scale programs. Key activities include facilitating complex workshops, producing detailed documentation like user stories and process models, and providing thought leadership and mentorship to other Business Analysts.
Experience Required
Minimum 5 year(s)
Senior Business Analyst at Hitachi Solutions
London, England, United Kingdom - Full Time
Skills Needed
Business Analysis, Process Improvement, Data Analysis, Documentation, Solution Design, Agile Methodologies, Stakeholder Management, User Research, Testing, Quality Assurance, Leadership, Consulting Skills, Communication, Analytical Skills, Problem Solving, Business Process Redesign
Specialization
Candidates should have over 5 years of relevant experience in a Business Analyst role, with strong analytical and problem-solving skills. Proficiency in business analysis tools and experience with Agile and Waterfall methodologies are also required.
Experience Required
Minimum 5 year(s)
School Business Manager at The Aurora Group
, England, United Kingdom - Full Time
Skills Needed
Management, Finance, Communication, Team Leadership, Problem Solving, Budget Management, Safeguarding, Regulatory Knowledge, Relationship Building, Strategic Planning, Development Planning, Inspection Frameworks, Health And Safety, Autonomy, Evaluation, Standards Definition
Specialization
Candidates should have a management or professional qualification related to the role and knowledge of educational regulations and standards. Strong communication skills and the ability to build positive relationships are essential.
Experience Required
Minimum 2 year(s)
Junior Business Analyst at Inizio Ignite | STEM
London, England, United Kingdom - Full Time
Skills Needed
Analytical Thinking, Problem Solving, Communication Skills, Project Management, Ms Excel, Ms Powerpoint
Specialization
Candidates should have a science-based degree with a numerical emphasis or experience as an analyst, along with strong communication and project management skills. Proficiency in MS Excel and PowerPoint is essential, along with a proactive attitude and analytical thinking.