DID YOU KNOW?

The HR Centre (HRC) provides services such as guidance, advice and clarification on Human Resources (HR) related inquiries to employees, leaders and retirees. We are also responsible for processing all transactions related to employment cycle and pension. On average we process and respond to approximately 15,000 transactions and inquiries a year!

WHAT YOU NEED TO SUCCEED

The HR Centre is a very dynamic environment therefore you will need to be adaptable, well organized and capable of working and reporting on multiple files through various data entry methods and adhering to operational deadlines meanwhile maintaining a high level of attention to detail.
You require excellent verbal and written communication skills and HR policies and procedure knowledge. We are looking for someone who has pertinent experience in a client/customer service environment with the ability to build relationships and collaborate with others.
To be successful within this role you will require strong analytical and problem-solving skills which will be key in helping you carry-out your daily responsibilities successfully.

YOUR EDUCATION AND EXPERIENCE

College diploma or university degree in a relevant field (Human Resources, Business administration, Communications, etc.) and a minimum of 1 year of recent, relevant work experience.

• An equivalent combination of education and experience will be considered.

WHAT YOU NEED TO KNOW

• 
  
  
  
• Priority will be given to Canadian citizens and permanent residents

• Security level required: Be eligible to obtain Reliability
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

More specifically you will use your knowledge of HR policies/processes, your client services skills as well as your technical system expertise to perform activities such as:

• Interpret and understand all HR policies to provide support, clarification and alternative to clients, external parties and colleagues (related topics: benefits, compensation, leave, payroll, pension, time management, etc.).
• Manage/respond to inquiries and document records in the case management system.
• Liaise and maintain collaborative relationships with internal HR teams to resolve client issues on various topics and escalate complex inquiries as needed.
• Process a high-volume of employee cycle, pension transactions based on payroll calendar cycles.
• Process all transactions in the HRIS (SuccessFactors and SAP) to meet established performance metrics that ensure employees are paid on time and accurately.
• Review discrepancy reports to ensure high quality data.
• Identify opportunities and recommend process improvements.
• Conduct User Acceptance Testing and validation related to HR technology enhancements as required

TAKE A CENTRAL ROLE

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.
Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.
With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada’s top employers: Working Here - Bank of Canada
Find out more about the next steps in our Recruitment process.

WHAT YOU WILL DO

You will be one of the key points of contact within the HR Centre (HRC) Team, responsible for handling HR inquiries from both internal and external clients via phone and HR case management system. Your daily activities will also include managing/processing HR transactions and ensuring that employees are paid accurately and on time.

More specifically you will use your knowledge of HR policies/processes, your client services skills as well as your technical system expertise to perform activities such as:

• Interpret and understand all HR policies to provide support, clarification and alternative to clients, external parties and colleagues (related topics: benefits, compensation, leave, payroll, pension, time management, etc.).
• Manage/respond to inquiries and document records in the case management system.
• Liaise and maintain collaborative relationships with internal HR teams to resolve client issues on various topics and escalate complex inquiries as needed.
• Process a high-volume of employee cycle, pension transactions based on payroll calendar cycles.
• Process all transactions in the HRIS (SuccessFactors and SAP) to meet established performance metrics that ensure employees are paid on time and accurately.
• Review discrepancy reports to ensure high quality data.
• Identify opportunities and recommend process improvements.
• Conduct User Acceptance Testing and validation related to HR technology enhancements as required.