We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more!

SKILLS AND EXPERIENCE

Communication

• Write notes and messages – numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.

Thinking Style

• Analyses and evaluates given information.
• Adapts style and approach appropriate to situation or task.
• Structures tasks/activities.
• Pre-empts issues and trouble-shoots.
• Refers appropriate decisions to line manager.
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well-being and Values

• Aware of cultural and individual differences in all interactions and service areas.
• Demonstrate interest, care and attention.
• Create a positive impression.
• Collaborate with residents and their families where appropriate – tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.
• Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
• Unquestionably embodies the Trust’s values and behaviours internally and externally.

Working with others

• Works effectively as part of a team.
• Build relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.

OTHER SKILLS AND QUALIFICATIONS

Essential

• Level 2 in Care (or equivalent qualification or experience) for Senior Care Assistants
• Ability to provide effective personal care with dignity (assisting with nutrition, bathing and toileting)
• Educated to GCSE (or equivalent) level to include maths and English
• Confident with using IT and a basic understanding of Word/Email.
• Awareness of older people’s needs and some understanding of dementia.

Desirable

• Level 2 in Care (or equivalent qualification or experience)
• Level 3 in Care (or willingness to work towards it) for Senior Care Assistants
• Experience of working with older people, those with a disability, and/or dementia
• Experience of working in a nursing home/hospital/sheltered housing/social care setting
• Knowledge of basic first aid, manual handling and food and hygiene practices
• Awareness of regulations/framework established in the CQC Essential Standards of Quality and Safety and the Mental Capacity Act. Training is provided.

• Delivery of day-to-day holistic care for residents and meeting their unique needs. Duties include (but not exclusive to): personal care; assisting with mobility needs; medications (as appropriate to role); infection control; supporting residents with dementia, and end of life care; changing bed linen, sorting laundry, safe disposal of clinical waste, manage stock levels and equipment such as wheelchairs.
• Working with volunteers, Wellbeing Coordinator and therapy teams to provide and encourage meaningful activities.
• Relationship building with a range of stakeholders, including a key worker relationship with named residents.
• Assist with nutrition and food choices, serving drinks and assisting with eating/drinking.
• Accurate maintenance of records relating to care and regulatory needs.
• Active contribution in handovers, team meetings and supervisions