KNOWLEDGE:

• Proven working knowledge of customer service experience.
• Previous experience is essential in a similar corporate background.
• Excellent command of the English language, both verbal and written
• Working knowledge of IT with experience of using Microsoft Office.

SKILLS:

• Experienced in delivering exceptional customer service, ensuring client satisfaction at every touchpoint
• Excellent organisational skills, attention to detail, proactive, approachable.
• Exceptional organizational skills with keen attention to detail, coupled with a proactive and approachable demeanour.
• Strong efficiency, self-motivation, and the ability to work independently
• Excellent interpersonal skills, adaptable to working with diverse styles, personalities, and business demands.
• Outstanding punctuality and a motivated, “can-do” attitude.
• Tactful and diplomatic in all interactions, maintaining professionalism and respect.
• Proactive, helpful, and committed to taking ownership of the space, ensuring it is always well-managed and welcoming.
• Creative and innovative, bringing fresh ideas and solutions to enhance operations.
• Collaborative team player, fostering positive working relationships.
• Flexible and responsive, capable of promptly addressing reasonable client requests.
• SIA licence required

OVERALL PURPOSE

The Receptionist will be a constant and reliable presence at the reception desk(s), delivering exceptional front-of-house services with professionalism and efficiency.
In this role, you will represent St James and its esteemed clients, upholding the highest standards of customer service. Your dedication to excellence will create a warm and welcoming environment, ensuring a positive experience for all visitors and clients while consistently exceeding expectations.
You will take full ownership of the reception area, building strong relationships with occupiers and maintaining a proactive, client-centered approach to ensure the building reflects the highest standards of quality and care.

THE BELOW LISTED TASK/RESPONSIBILITIES ARE NOT EXHAUSTIVE:

• Take full ownership of the reception and all associated areas, ensuring they are always maintained to the highest standards. This includes coordinating with cleaning, facilities, security, and other departments as necessary.
• Ensure all functions are performed in strict accordance with established protocols and procedures.
• Maintain and keep updated the relevant St James Operations Manual, occupiers’ procedures, and phone database.
• Serve as a professional and presentable first point of contact for all guests, visitors, occupiers, and clients, in line with the St James Guides.
• Being responsible for the meeting and greeting of all guests and visitors to the building and providing them with exceptional service.
• Signing in guests and visitors according to security procedures and processes and directing them to the relevant floors.
• To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
• Answer and manage phone calls promptly and efficiently, identifying caller requirements and transferring calls as appropriate.
• Manage difficult calls and/or distressed callers’ in a calm and professional manner.
• Report accidents or incidents promptly and accurately, following the necessary procedures
• Handling post and deliveries and recording them in line with the buildings Team Agreement/Operations Manual
• Administrative duties including word processing, photocopying, ordering stationary and facilities management tasks as directed by Building Management
• Have good knowledge of meeting room space, meeting requirements, and be able to liaise with the meeting rooms coordinator in a timely manner
• Maintain the reception area, ensuring it is always clean, tidy, and well-organized.
• Stand to greet all visitors upon arrival, ensuring a warm and professional welcome.
• Be stationed at the reception, fully prepared to greet visitors at the designated time
• Foster positive working relationships with colleagues and team members.
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Perform any additional duties as required to support clients, customers, colleagues, and St James.