Legal and General, a respected leader in the financial services sector, is seeking a Customer Service Representative to join their Retail Operations team in Cardiff. This is an exciting opportunity for you to become part of a supportive and knowledgeable organisation that truly values your commitment to delivering outstanding customer experiences. With a competitive hourly rate of £16, this role offers you the chance to work in an environment where your empathy, attention to detail, and collaborative spirit will be celebrated. Legal and General is renowned for its inclusive culture, flexible working opportunities, and dedication to nurturing talent through comprehensive training and development programmes. If you are passionate about helping others, eager to share your knowledge, and ready to make a real difference in customers’ lives, this could be the perfect next step in your career.

• Join Legal and General’s welcoming Cardiff team as a Customer Service Representative with a competitive pay rate of £16 per hour, where your compassion and communication skills will be highly valued.
• Benefit from Legal and General’s commitment to professional growth through ongoing training opportunities, supportive leadership, and a culture that encourages sharing ideas for continuous improvement.
• Enjoy being part of an organisation that prioritises flexibility, inclusivity, and employee wellbeing while empowering you to deliver best-in-class service across multiple channels.

WHAT YOU’LL DO:

As a Customer Service Representative at Legal and General in Cardiff, you will play a vital role in shaping every customer’s experience by providing thoughtful guidance across multiple communication channels. Your day-to-day activities will involve responding promptly to queries via phone calls, emails, webchats, or written correspondence—always ensuring that each interaction is handled with care and professionalism. You will be empowered to take responsibility for resolving issues efficiently while working closely with your team members to share insights that improve both individual performance and collective results. By actively listening to customers’ needs and offering clear information at every stage of their journey, you will help them make confident decisions about their financial products. Your ability to adapt quickly to new systems will enable you to stay ahead in delivering seamless service. In this role, your contributions will not only support Legal and General’s reputation for excellence but also foster trust among customers who rely on your expertise.

• Deliver an exceptional customer experience by understanding individual needs and utilising various contact methods such as inbound or outbound telephony, email, webchat, or letter correspondence.
• Comply with all legislative and regulatory requirements by following internal processes and procedures to protect customers, shareholders, colleagues, and the business as a whole.
• Take ownership of each customer interaction by collaborating with peers or wider teams to provide hyper-personalised support and ensure positive outcomes.
• Identify, prioritise, and resolve complaints efficiently while using feedback to continually enhance the customer journey.
• Contribute ideas for process improvements that drive business efficiencies and elevate the overall customer service experience.
• Share your knowledge generously with colleagues across Retail Operations to help everyone deliver consistently excellent service.
• Ensure customers receive timely and relevant information throughout their product lifecycle so they can make informed financial decisions.
• Record and report customer information accurately while maintaining high standards of attention to detail at all times.
• Adapt quickly to new systems and processes in order to meet evolving business needs and customer expectations.
• Support compliance efforts by identifying potential breaches and taking appropriate action in line with company policy.

Legal and General, a respected leader in the financial services sector, is seeking a Customer Service Representative to join their Retail Operations team in Cardiff. This is an exciting opportunity for you to become part of a supportive and knowledgeable organisation that truly values your commitment to delivering outstanding customer experiences. With a competitive hourly rate of £16, this role offers you the chance to work in an environment where your empathy, attention to detail, and collaborative spirit will be celebrated. Legal and General is renowned for its inclusive culture, flexible working opportunities, and dedication to nurturing talent through comprehensive training and development programmes. If you are passionate about helping others, eager to share your knowledge, and ready to make a real difference in customers’ lives, this could be the perfect next step in your career.

• Join Legal and General’s welcoming Cardiff team as a Customer Service Representative with a competitive pay rate of £16 per hour, where your compassion and communication skills will be highly valued.
• Benefit from Legal and General’s commitment to professional growth through ongoing training opportunities, supportive leadership, and a culture that encourages sharing ideas for continuous improvement.
• Enjoy being part of an organisation that prioritises flexibility, inclusivity, and employee wellbeing while empowering you to deliver best-in-class service across multiple channels