SUMMARY:

The Information Technology Engineer II (Enterprise Storage Engineer II) is a strategic position providing the highest level of technical skill and expertise in Storage Engineering as well as a tactical position involved with the execution of Storage Networking operations. The Information Technology Engineer II is responsible for full life cycle management of the storage environment including requirements gathering, design, implementation and support. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of critical Storage Area Networking (SAN), Network Attached Storage (NAS) and other storage related environments. The Information Technology Engineer II will design and build solutions based on business requirements, enterprise architecture, and knowledge of appropriate systems and system software. Provide knowledge and leadership in emerging storage technologies such as IT business continuity, replication, encryption, de-duplication, storage virtualization, thin provisioning, virtual tape, storage resource management (SRM), and database cloning. Day to day activities include storage provisioning, performance tuning, problem solving, capacity planning, adding volumes, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation, and addressing compatibility issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for storage technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks.

EDUCATION/SKILLS

• Bachelor’s degree in Computer Science, Engineering, Math or related field or equivalent experience (5 years) required.
• Extensive technical knowledge of Storage Area Networks and Storage Engineering to include: Interoperability, fiber infrastructure, replication, operational recoverability, storage masking, fiber channel transitions, fabric switches and remote sources.
• Extensive technical knowledge of File, Block and Object based storage systems.
• Knowledgeable in HA and BCP concepts (RAID, SPOFs, etc).
• Experience with VMware virtualization technologies.
• Experience with EMC Replication Manager or HP Continuous Access is required.
• In depth knowledge of electronic hardware to the component level as it relates to Data Center operations in general and Fiber Channel specifically.
• In depth knowledge of Network-attached Storage platforms.
• In depth knowledge of Storage Area Network from specific detail about components and software to then extend and include an overall view the requirements for storage across the corporate enterprise.
• Hardware/Software experience with one or more of the following models is required:
• EMC Time Finder, SRDF or equivalent software.
• Must have worked with Storage Administrator software and have administered a SAN and be able to tune and configure SAN storage systems as required to meet the demands of dynamically changing database and site storage requirements.
• Working knowledge of EMC Symmetric product lines such as PowerMax.
• Brocade, CISCO, Aruba director level fabric switches
• In-depth knowledge of EMC, HP or Pure storage product lines.
• Knowledge of local and wide area networking on multiple platforms: Windows, Unix, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, Active Director/LDAP, Provisioning windows Share and NTFS permissions, Linux/Unix file permissions, internet and intranet technologies; email, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration.
• Basic Understanding of Cloud Compute Technologies

EXPERIENCE

• A total of five (5) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required.
• Minimum of five (5) years of experience engineering solutions and instrumentation for EMC and/or HP Storage Area Networks (SAN) for mission critical, enterprise applications and databases.
• Minimum of three (3) years of experience in data lifecycle management systems (Storage Essentials, or comparable) in enterprise scale environment with multiple storage tier levels.
• Minimum of three (3) years of experience engineering solutions related to storage operational and disaster recovery data replication and/or storage virtualization technologies.
• Prior experience in a health care systems environment is a plus.

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Strategy & Planning – Plans and coordinates the future state of the storage network for CHRISTUS information management. Works with Solution Architects to define system standards. Designs storage solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments.
• System Engineering - Analyzes Storage Network configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the storage network; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems.
• System Integration – Integrates storage network components, subsystems, and facilities into the existing technical environment; assesses storage systems interoperability, replication, operational recoverability and impact on other systems; installs, configures, and verifies the operation of storage network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects.
• System Management – Designs, implements, and oversees a proactive process to collect and report data and statistics on the storage environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the storage network; provides training to IM associates and clients as needed
• Training & Certification - Maintains in-depth knowledge and current certification in storage technologies including but not limited to the Storage Network Industry Association Storage Networking Certification Program (SNCP) and vendor certifications for HP, EMC, McData and Cisco storage area networking products.
• Performs other duties as assigned.