JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

JOB DESCRIPTION:

This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

SKILLS:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Written Communications
• Account Management
• Analytical Thinking
• Coaching
• Mentoring
• Research
• Result Orientation

LINE OF BUSINESS JOB DESCRIPTION:

The Alternative Trading and Operations team is a part of Wealth Management Operations. The Alternative Investments Trading and Operations Team is responsible for transactional exception processing for Alternative Investments (Hedge Funds, Managed Futures, Private Equity, Exchange Funds and Precious Metals), review, approval, execution of subscription, redemption, dividend, Registration and Transfer orders.
The associate team manager responsibilities include: managing day to day processing across the team, identification and mitigation/elimination of all risks and issues, adherence to all applicable policies, establishing/managing appropriate quality assurance routines, escalation of all issues and concerns, liaising with the Alternative Investments line of business. The team associate manager works closely with the team manager and as needed the department manager on escalated or other issues.

REQUIRED SKILLS:

• 2+ years of experience with Alternative Investments
• Exhibits excellent judgment and decision-making skills
• Strong written and verbal communication skills
• Intellectually curious with a desire to identify and implement innovation
• Collaborative mindset with an ability to partner with others to address exceptions
• Strong analytical skills
• Strong leadership skills
• Proficient PC skills and applied experience with MS Word and Excel
• Ability to manage time effectively and have flexibility in a fast paced changing environment
• Ability to work under pressure and balance multiple assignments
• Perform in a proactive and strategic manner
• Demonstrate teamwork and strong ability to work in a team-oriented environment
• Effective time management skills
• Organized with the ability to prioritize

DESIRED SKILLS:

• Advanced Excel Skills
• Alternative Investment experience
• Reporting experience

• Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables
• Provides day-to-day training and coaching to team while addressing employee inquiries and escalations
• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
• Conducts quality assurance reviews and provides routine supervisory manager approvals
• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
• Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation