Manorhome Care are seeking a Care Coordinator to join our team in Stillorgan.
As a leading provider of Homecare support you will be joining a well known team with an excellent reputation in homecare.
This is an exciting opportunity for a confident care coordinator to continue to grow a well established homecare company, with the full support and guidance of our experienced team.
The role will be office based at our offices in Stillorgan, A94 KW44.
Must have previous experience.

GENERAL DUTIES

· Reporting to the Care Co-Ordinator lead, Assistant Manager and Clinical lead
· It is the responsibility of the Care Coordinator to assist the Registered Manager to organise the day to day running of the service provision through the policies, training, supervision and guidance provided by the Company.
· It is the responsibility of the Care-Coordinator to support the Registered Manager in achieving the aims and objectives of the Company and achieving the level of quality in the service provided to Service Users in accordance with the Company’s Quality Assurance Policy.
· To assist the Registered Manager in marketing the services provided by the Company and liaising with commissioners, prospective Service Users, health professionals and other agencies connected with training and development of the service.
· It is the responsibility of the Care coordinators to support service users and healthcare workers by completing their rota to their preference in an appropriate and efficient way.
· It is the responsibility of the care coordinator to monitor roster queries on a daily basis vis phone and e-mail
· To ensure communication is prioritised between clients and other staff members
· To treat clients and staff with respect and deal with concerns in a courteous manner

DUTIES AND RESPONSIBILITIES

· To be responsible to the Registered Manager for the day-to-day service provision to the Service Users by producing detailed work schedules for Health Care Workers and providing both written and verbal instructions/guidance to them.
· To be conversant with the HSE requirements and legislation governing the service. To learn new skills, further develop and refresh on existing skills in preparedness for the regulation of Domiciliary Care Services.
· To be aware of the quality assurance policy of the Company in the provision of a quality service to the Service Users.
· To always represent the Company in a professional manner, on the telephone, face to face or in written communication.
· To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
· To maintain confidentiality and carry out the Company’s Confidentiality Policy.
· To report to Team lead for any issues regarding the legislative requirements concerning the services provided and the Staff providing them.
· To report to the Registered Manager any financial issues that have an impact on the overall budget.
· To acknowledge and be responsible for all staff and client concerns that come though whilst appropriately managing concerns to avoid further complaints
· To maintain accurate records and document all correspondence on One Touch to clients and staff
· To be at least two weeks ahead on rosters
· To send out rosters from one touch weekly and to always notify clients and carers of any changes one the final roster is issued
· To participate in weekly meetings with the Team lead and management meetings as required