INTRODUCTION:

We are seeking a motivated and experienced Piano Sales Specialist to join our dynamic team. The ideal candidate will have a proven track record in the piano sales industry and a passion for music. You will be responsible for providing exceptional customer service as well as building the clientele in this new market for us. If you have a deep understanding of digital pianos, a strong sales background, and an enthusiasm for helping customers find the perfect instrument, we want to hear from you!

Key Responsibilities:

• Sales & Customer Engagement:
• Build and maintain strong relationships with customers through personalized service and expert advice.
• Guide customers through the selection process, recommending pianos based on their needs, preferences, and budget.
• Meet or exceed monthly and annual sales targets.
• Product Knowledge:
• Stay updated on the latest trends, brands, and innovations in the piano industry.
• Provide in-depth information on pianos, accessories and maintenance options.
• Customer Service:
• Offer exceptional after-sales support, ensuring customer satisfaction with their purchase.
• Address customer inquiries, resolve issues, and follow up on product deliveries or special orders.
• Help with coordinating piano deliveries and installation if necessary.

Qualifications:

• Experience:
• Proven track record of at least 5 years in sales, preferably within the music or piano industry.
• Strong background in high-ticket or luxury goods sales is a plus.
• Skills:
• Excellent communication and interpersonal skills.
• Ability to quickly learn and retain technical product knowledge.
• Ability to identify customer needs and offer tailored solutions.
• Passion for Music:
• Deep appreciation for music and the piano industry.
• Experience playing the piano or a strong understanding of music theory is highly desirable.
• Customer-Focused:
• Exceptional customer service skills with the ability to build long-lasting client relationships.
• Demonstrated success in meeting or exceeding sales goals.
• Additional Skills:
• Proficiency in basic computer skills and point-of-sale systems and social media advertising
• Ability to work independently
• Desire to watch sales grow while we increase our market share in the Digital Piano market

What We Offer:

• A competitive compensation package
• A competitive benefits plan (including medical, dental, prescription drugs, short and long term disability, life insurance and travel insurance)
• An optional pension plan (with contributions matched by Long & McQuade!)
• Staff purchase benefits
• An in-house, four-level training program
• Opportunities for advancement

• Sales & Customer Engagement:
• Build and maintain strong relationships with customers through personalized service and expert advice.
• Guide customers through the selection process, recommending pianos based on their needs, preferences, and budget.
• Meet or exceed monthly and annual sales targets.
• Product Knowledge:
• Stay updated on the latest trends, brands, and innovations in the piano industry.
• Provide in-depth information on pianos, accessories and maintenance options.
• Customer Service:
• Offer exceptional after-sales support, ensuring customer satisfaction with their purchase.
• Address customer inquiries, resolve issues, and follow up on product deliveries or special orders.
• Help with coordinating piano deliveries and installation if necessary