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Manager, Intranet and Digital Employee Experience at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Intranet Management, Digital Workplace Platforms, Content Design, Usability, Accessibility, Stakeholder Management, Analytical Skills, Mentoring, Collaboration, Problem Solving, Service Culture, Financial Services Knowledge
Specialization
Demonstrated experience managing intranet and digital workplace platforms is required, along with strong understanding of governance and content lifecycle. Skills in content design, stakeholder management, and mentoring are also essential.
Experience Required
Minimum 5 year(s)
Team Leader - Clinical Skills and Simulation (SPE) at Griffith University
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Leadership, Performance Management, Collaboration, Technical Operations, Simulation Technologies, Laboratory Management, Equipment Maintenance, Stakeholder Engagement, Planning, Problem Solving, Safety, Quality, Continuous Improvement
Specialization
Candidates should hold relevant tertiary qualifications and have at least four years of experience in leading teams and delivering immersive simulation. Strong leadership, technical operations coordination, and stakeholder engagement skills are essential.
Experience Required
Minimum 5 year(s)
Governance and Assurance Lead - Travel Insurance at CoverMore
Brisbane, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Learning and Development Coordinator/Facilitator at InLife Independent Living
Melbourne, Victoria, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Refrigeration and Air Conditioning Apprenticeship at East Coast Apprenticeships
GQ4, , Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Engineering pathways or electrotechnology is a big advantage
Qualification
Trade Certificate
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Facilitation Skills, Relationship Management, Data Driven Insights, Technical Mastery, Onboarding Programs, Career Development, Capability Building, Dynamic Environment, Innovative Learning Solutions
Specialization
Candidates should have significant experience in Learning & Development or similar roles, with a strong understanding of dispute resolution processes preferred. Excellent facilitation and communication skills, along with the ability to manage competing priorities, are essential.
Experience Required
Minimum 5 year(s)
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Relationship Management, Technical Mastery
Specialization
Significant experience in Learning & Development or similar roles is required. Strong understanding of dispute resolution processes and excellent facilitation skills are preferred.
Experience Required
Minimum 5 year(s)
Research Assistant - Domestic and Family Violence at Griffith University
Logan City, Queensland, Australia - Full Time
Skills Needed
Research Design, Data Collection, Data Analysis, Mixed Methods, Ethics Applications, Project Administration, Meeting Coordination, Collaboration, Interviewing, Trauma Informed Approaches, Legislation Understanding, University Policies, Research Ethics, Equity, Health And Safety, Good Research Practice
Specialization
Candidates must hold a Bachelor's Degree with Honours or equivalent experience and be willing to travel frequently to Brisbane. They should have proven research skills, experience in coordinating meetings, and an understanding of trauma-informed approaches.
Accounts Administration and Tech Support Officer at Accor
Noosa Heads, Queensland, Australia - Full Time
Skills Needed
It Troubleshooting, Customer Focus, Technical Support, Finance Administration, Accounts Payable, Accounts Receivable, Daily Finance Tasks, Month End Assistance, Organizational Skills, Detail Oriented, Communication Skills
Specialization
Candidates should be skilled in IT troubleshooting and comfortable working across technical and administrative functions. Experience in hospitality environments is preferred but not essential.
Accreditation and Educational Initiatives Officer at Macquarie Group
, , Australia - Full Time
Skills Needed
Accreditation Processes, Project Planning, Data Analysis, Research, Stakeholder Engagement, Documentation Preparation, Time Management, Customer Service, Microsoft Office, Database Management
Specialization
Candidates should have tertiary qualifications in a relevant field or extensive experience in higher education processes. Strong project planning skills and experience in research and data analysis are essential.
Experience Required
Minimum 2 year(s)
Disability and Homecare Support Worker (Cessnock) at EnableU Newcastle
Cessnock NSW 2325, , Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
National police certificate (required) and working with children check (as applicable).
Qualification
Trade Certificate
Senior Security and Identity Escalation Engineer at Universal Music GmbH
Sydney, New South Wales, Australia - Full Time
Skills Needed
Identity Management, Security Operations, Leadership, Communication, Root Cause Analysis, Automation, Cloud Security, Privileged Access Management, Multi Factor Authentication, Incident Response, Capacity Planning, Performance Monitoring, Mentoring, Documentation, Strategic Troubleshooting, Zero Trust Architecture, Defense In Depth
Specialization
Candidates should have over 10 years of experience in cybersecurity, with at least 5 years focused on identity and access management. Expert-level knowledge of identity platforms and security architectures is essential, along with strong communication skills.
Experience Required
Minimum 10 year(s)
Team Member - Sandwich Artists - Subway Ashburton at Subway
Ashburton VIC 3147, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Store Manager - Liquorland Kings Cross at Coles Group
Potts Point, New South Wales, Australia - Full Time
Skills Needed
Retail Experience, Customer Service, Inventory Management, Team Leadership, Sales Goals, Administration, Communication, Rsa Certification
Specialization
Experience in fast-paced retail or customer-facing environments is required. Candidates should have strong administrative skills and an RSA certification or willingness to obtain one.
Master Data and Operational Readiness Specialist at AGL
Sydney, New South Wales, Australia - Full Time
Skills Needed
Data Governance, Sap, Problem Solving, Collaboration, Analytical Skills, Communication, Master Data Administration, Continuous Improvement, Stakeholder Management, Operational Readiness, Maintenance Strategies, Project Coordination, Data Integrity, Compliance, User Acceptance Testing, Roadmap Development
Specialization
Candidates should have a qualification in Engineering, Maintenance, or a relevant trade, along with demonstrated experience in SAP Work Management or Master Data Administration. Strong communication and analytical skills are essential, along with a proactive problem-solving approach.
Experience Required
Minimum 2 year(s)
RETAIL ASSISTANT - NIKE BURWOOD - BRAND NEW STORE at Retailors
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Structural Engineer - Buildings and Places at Aecom USA
Sydney, New South Wales, Australia - Full Time
Skills Needed
Structural Design, Technical Competence, Australian Codes, Engineering Design Software, Communication Skills
Specialization
A Bachelor of Civil Engineering or equivalent is preferred, along with experience in structural engineering projects. Strong technical competence and knowledge of Australian codes and engineering design software are essential.
Experience Required
Minimum 5 year(s)
Senior Structural Engineer - Buildings and Places at Aecom USA
Sydney, New South Wales, Australia - Full Time
Skills Needed
Structural Design, Technical Competence, Australian Codes, Engineering Design Software, Communication Skills, Project Coordination
Specialization
A Bachelor of Civil Engineering or equivalent is preferred, along with experience in structural engineering projects. Strong technical competence and knowledge of Australian codes and engineering design software are essential.
Experience Required
Minimum 5 year(s)
Experienced Underground Truck and Nipper Operators at Evolution Mining Limited
Kalgoorlie, Western Australia, Australia - Full Time
Skills Needed
Underground Mining Experience, Safety Consciousness, Mechanical Mindedness, Communication Skills, Observation Skills, Knowledge Of Underground Truck Operations, Understanding Of Safe Work Procedures, Familiarity With Jsa, Familiarity With Take 5 Systems
Specialization
Candidates must have a minimum of 6 months of underground mining experience and a valid manual Driver’s Licence. Strong knowledge of underground truck operations and a solid understanding of safe work procedures are essential.
Experience Required
Minimum 2 year(s)
Handyperson Part Time - Mercure Sydney Blacktown at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Maintenance, Plumbing, Painting, Hvac, General Upkeep, Communication, Self Motivation, Flexibility
Specialization
Previous experience in hotel maintenance or equipment systems is preferred. Candidates should possess good communication skills and a proactive approach to work.
Manager, Intranet and Digital Employee Experience at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia -
Full Time


Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Intranet Management, Digital Workplace Platforms, Content Design, Usability, Accessibility, Stakeholder Management, Analytical Skills, Mentoring, Collaboration, Problem Solving, Service Culture, Financial Services Knowledge

Industry

Financial Services

Description
Company Description As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. Job Description Drive the evolution of AFCA’s digital workplace. This is a newly created position, reporting to the Senior Manager, Internal Communications and Campaigns, who will own the strategy, governance, and day-to-day delivery of AFCA’s intranet, Knowledge Centre, Viva, SharePoint, and other DEX (digital experience) platforms. You’ll ensure these channels are trusted, accessible, and aligned with AFCA’s communications and governance frameworks, making it easy for staff to find information, stay engaged, and work smarter. From content quality and usability to platform integration and compliance, you’ll drive a seamless digital experience that empowers AFCA’s people. Typically in this role you will: Lead governance of AFCA’s intranet and Knowledge Centre, ensuring content quality and timely reviews. Deliver the DEX roadmap aligned with AFCA’s Internal Communications Framework and strategic goals. Ensure platform reliability across SharePoint, Viva, and other tools, making them trusted sources of information. Collaborate cross-functionally with IT, Information Management, and P&C to maintain secure, compliant systems. Leverage analytics and feedback to monitor performance and recommend improvements to senior leaders. Drive usability and accessibility enhancements to improve the employee digital experience. Provide expert advice to senior stakeholders on intranet strategy, governance, and emerging trends. Support internal comms goals by aligning platform capabilities with AFCA’s corporate narrative. Mentor and manage the Senior Specialist, ensuring high-quality delivery and support. Champion capability building by enabling staff to use digital platforms effectively in their daily work. Qualifications Demonstrated experience managing intranet and digital workplace platforms (e.g. SharePoint, Knowledge Centre, Viva). Strong understanding of intranet and knowledge governance, including content lifecycle, ownership, and compliance. Skills in content design, publishing, and usability, with a focus on accessibility and plain language. Analytical ability to interpret intranet/DEX metrics and provide actionable insights. Strong stakeholder management and advisory skills, with the ability to support senior leaders and project teams. Experience leading and mentoring staff to deliver high quality outcomes. Collaborative, detail oriented, and proactive in problem solving. A team player, with emotional intelligence and sound judgment whilst collaborating and cooperating on decisions and initiatives. Highly developed service culture, ability to advise and guide others towards mutually beneficial approaches. Understanding of the financial service industry or membership focused / consumer advocacy focus is desirable. Additional Information BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits – Not-for-profit salary packaging to boost take-home pay. Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Responsibilities
Drive the evolution of AFCA’s digital workplace by managing the intranet and digital experience platforms. Ensure these channels are accessible and aligned with AFCA’s communications and governance frameworks.
Manager, Intranet and Digital Employee Experience at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Intranet Management, Digital Workplace Platforms, Content Design, Usability, Accessibility, Stakeholder Management, Analytical Skills, Mentoring, Collaboration, Problem Solving, Service Culture, Financial Services Knowledge
Specialization
Demonstrated experience managing intranet and digital workplace platforms is required, along with strong understanding of governance and content lifecycle. Skills in content design, stakeholder management, and mentoring are also essential.
Experience Required
Minimum 5 year(s)
Team Leader - Clinical Skills and Simulation (SPE) at Griffith University
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Leadership, Performance Management, Collaboration, Technical Operations, Simulation Technologies, Laboratory Management, Equipment Maintenance, Stakeholder Engagement, Planning, Problem Solving, Safety, Quality, Continuous Improvement
Specialization
Candidates should hold relevant tertiary qualifications and have at least four years of experience in leading teams and delivering immersive simulation. Strong leadership, technical operations coordination, and stakeholder engagement skills are essential.
Experience Required
Minimum 5 year(s)
Governance and Assurance Lead - Travel Insurance at CoverMore
Brisbane, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Learning and Development Coordinator/Facilitator at InLife Independent Living
Melbourne, Victoria, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Refrigeration and Air Conditioning Apprenticeship at East Coast Apprenticeships
GQ4, , Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Engineering pathways or electrotechnology is a big advantage
Qualification
Trade Certificate
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Sydney, New South Wales, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Facilitation Skills, Relationship Management, Data Driven Insights, Technical Mastery, Onboarding Programs, Career Development, Capability Building, Dynamic Environment, Innovative Learning Solutions
Specialization
Candidates should have significant experience in Learning & Development or similar roles, with a strong understanding of dispute resolution processes preferred. Excellent facilitation and communication skills, along with the ability to manage competing priorities, are essential.
Experience Required
Minimum 5 year(s)
Senior Culture and Capability Learning Consultant at Australian Financial Complaints Authority Limited
Melbourne, Victoria, Australia - Full Time
Skills Needed
Learning & Development, Dispute Resolution, Training Programs, Stakeholder Engagement, Communication Skills, Continuous Improvement, Relationship Management, Technical Mastery
Specialization
Significant experience in Learning & Development or similar roles is required. Strong understanding of dispute resolution processes and excellent facilitation skills are preferred.
Experience Required
Minimum 5 year(s)
Research Assistant - Domestic and Family Violence at Griffith University
Logan City, Queensland, Australia - Full Time
Skills Needed
Research Design, Data Collection, Data Analysis, Mixed Methods, Ethics Applications, Project Administration, Meeting Coordination, Collaboration, Interviewing, Trauma Informed Approaches, Legislation Understanding, University Policies, Research Ethics, Equity, Health And Safety, Good Research Practice
Specialization
Candidates must hold a Bachelor's Degree with Honours or equivalent experience and be willing to travel frequently to Brisbane. They should have proven research skills, experience in coordinating meetings, and an understanding of trauma-informed approaches.
Accounts Administration and Tech Support Officer at Accor
Noosa Heads, Queensland, Australia - Full Time
Skills Needed
It Troubleshooting, Customer Focus, Technical Support, Finance Administration, Accounts Payable, Accounts Receivable, Daily Finance Tasks, Month End Assistance, Organizational Skills, Detail Oriented, Communication Skills
Specialization
Candidates should be skilled in IT troubleshooting and comfortable working across technical and administrative functions. Experience in hospitality environments is preferred but not essential.
Accreditation and Educational Initiatives Officer at Macquarie Group
, , Australia - Full Time
Skills Needed
Accreditation Processes, Project Planning, Data Analysis, Research, Stakeholder Engagement, Documentation Preparation, Time Management, Customer Service, Microsoft Office, Database Management
Specialization
Candidates should have tertiary qualifications in a relevant field or extensive experience in higher education processes. Strong project planning skills and experience in research and data analysis are essential.
Experience Required
Minimum 2 year(s)
Disability and Homecare Support Worker (Cessnock) at EnableU Newcastle
Cessnock NSW 2325, , Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
National police certificate (required) and working with children check (as applicable).
Qualification
Trade Certificate
Senior Security and Identity Escalation Engineer at Universal Music GmbH
Sydney, New South Wales, Australia - Full Time
Skills Needed
Identity Management, Security Operations, Leadership, Communication, Root Cause Analysis, Automation, Cloud Security, Privileged Access Management, Multi Factor Authentication, Incident Response, Capacity Planning, Performance Monitoring, Mentoring, Documentation, Strategic Troubleshooting, Zero Trust Architecture, Defense In Depth
Specialization
Candidates should have over 10 years of experience in cybersecurity, with at least 5 years focused on identity and access management. Expert-level knowledge of identity platforms and security architectures is essential, along with strong communication skills.
Experience Required
Minimum 10 year(s)
Team Member - Sandwich Artists - Subway Ashburton at Subway
Ashburton VIC 3147, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant Store Manager - Liquorland Kings Cross at Coles Group
Potts Point, New South Wales, Australia - Full Time
Skills Needed
Retail Experience, Customer Service, Inventory Management, Team Leadership, Sales Goals, Administration, Communication, Rsa Certification
Specialization
Experience in fast-paced retail or customer-facing environments is required. Candidates should have strong administrative skills and an RSA certification or willingness to obtain one.
Master Data and Operational Readiness Specialist at AGL
Sydney, New South Wales, Australia - Full Time
Skills Needed
Data Governance, Sap, Problem Solving, Collaboration, Analytical Skills, Communication, Master Data Administration, Continuous Improvement, Stakeholder Management, Operational Readiness, Maintenance Strategies, Project Coordination, Data Integrity, Compliance, User Acceptance Testing, Roadmap Development
Specialization
Candidates should have a qualification in Engineering, Maintenance, or a relevant trade, along with demonstrated experience in SAP Work Management or Master Data Administration. Strong communication and analytical skills are essential, along with a proactive problem-solving approach.
Experience Required
Minimum 2 year(s)
RETAIL ASSISTANT - NIKE BURWOOD - BRAND NEW STORE at Retailors
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Structural Engineer - Buildings and Places at Aecom USA
Sydney, New South Wales, Australia - Full Time
Skills Needed
Structural Design, Technical Competence, Australian Codes, Engineering Design Software, Communication Skills
Specialization
A Bachelor of Civil Engineering or equivalent is preferred, along with experience in structural engineering projects. Strong technical competence and knowledge of Australian codes and engineering design software are essential.
Experience Required
Minimum 5 year(s)
Senior Structural Engineer - Buildings and Places at Aecom USA
Sydney, New South Wales, Australia - Full Time
Skills Needed
Structural Design, Technical Competence, Australian Codes, Engineering Design Software, Communication Skills, Project Coordination
Specialization
A Bachelor of Civil Engineering or equivalent is preferred, along with experience in structural engineering projects. Strong technical competence and knowledge of Australian codes and engineering design software are essential.
Experience Required
Minimum 5 year(s)
Experienced Underground Truck and Nipper Operators at Evolution Mining Limited
Kalgoorlie, Western Australia, Australia - Full Time
Skills Needed
Underground Mining Experience, Safety Consciousness, Mechanical Mindedness, Communication Skills, Observation Skills, Knowledge Of Underground Truck Operations, Understanding Of Safe Work Procedures, Familiarity With Jsa, Familiarity With Take 5 Systems
Specialization
Candidates must have a minimum of 6 months of underground mining experience and a valid manual Driver’s Licence. Strong knowledge of underground truck operations and a solid understanding of safe work procedures are essential.
Experience Required
Minimum 2 year(s)
Handyperson Part Time - Mercure Sydney Blacktown at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Maintenance, Plumbing, Painting, Hvac, General Upkeep, Communication, Self Motivation, Flexibility
Specialization
Previous experience in hotel maintenance or equipment systems is preferred. Candidates should possess good communication skills and a proactive approach to work.
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