We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.
Opportunity
We are actively seeking an experienced Sales and Parts Interpreter superstar to join our welcoming and supportive team in our Midvale Branch. As one of our Sales and Parts Interpreters, you will be responsible for accurately entering and coordinating sales orders and liaising with the sales team to communicate delivery timeline expectations for Normet customers.

What we offer

• Full-time permanent position I Monday to Friday, 9am - 5pm I Plus Call Back Roster approx. once per month
• Annual remuneration review
• Training and professional development including access to global training programs
• Employee Assistance Program, Team Player and Years of Service Awards
• Access to Thrive Perks Discount Program
• Supportive team culture and engaging work environment
• Free onsite parking
• Call Back Allowance
• Uniforms provided.

Key responsibilities

• Provide sales quotations of goods to customers
• Manage spare parts sales and inquiries on our national support hotline
• Prepare sales orders to confirm spare parts orders
• Coordinate purchase order authorisation with the head office as required
• Source and procure non-genuine spare parts when necessary, ensuring compliance with quality and pricing standards
• Frequently check sales orders to ensure pricing accuracy, and follow up on outstanding orders as needed
• Provide timely and accurate sales order confirmations to customers
• Complete business and back-order reporting accurately and within deadlines
• Collaborate with management, workshop, and sales teams to establish sales forecasts and address future production supply needs
• Oversee production jobs, ensuring efficient workflow and operational accuracy by opening, monitoring, managing, and closing these tasks
• Ensure customer satisfaction in relation to spare parts sales and inquiries, with all relevant information accurately captured in D365
• Leverage D365 data management tools to plan and meet customer delivery expectations.
• Ensure full and timely sales delivery (DIFOT) by effectively managing data and collaborating with the sales team on delivery requirements
• Communicate effectively with internal and external customers to identify needs and recommend suitable spare parts solutions
• Support the sales team by identifying and promoting upselling opportunities.

To shine in this position, you will need

• 2-3 years’ experience in Parts Interpreter or Spare Parts Administrator role or similar. Preferably with a heavy machine focus.
• Experience with ERP systems is essential; proficiency in Microsoft Dynamics 365 is highly regarded
• Solid experience in the processing of purchase and sales orders
• Ability to interpret spare parts manuals and drawings
• High-level of organisation, problem analysis and problem-solving skills
• Highly organised, flexible, and proactive with a positive can do’ attitude
• Self-driven and results orientated with the ability to influence others and implement change
• Able to perform in a highly agile and changing work environment
• Ability to achieve results and work under pressure
• To be available to be part of the Call Back Roster
• Full working rights in Australia is essential in order to be considered for this position.

The successful candidate must be able to successfully complete a pre-employment medical and obtain a National Police Clearance before commencement.
Normet
Normet is a world-leading, innovative technology company that defines the future of underground operations in mining, tunnelling, and civil engineering projects helping our partners increase safety, sustainability, and productivity.
We believe our employees are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.
Next steps
To join our team please submit your application as soon as possible. We will be reviewing applications as they are received and will only contact shortlisted candidates, thank you.
Come and share your courage to shine with us!
About Us

• Provide sales quotations of goods to customers
• Manage spare parts sales and inquiries on our national support hotline
• Prepare sales orders to confirm spare parts orders
• Coordinate purchase order authorisation with the head office as required
• Source and procure non-genuine spare parts when necessary, ensuring compliance with quality and pricing standards
• Frequently check sales orders to ensure pricing accuracy, and follow up on outstanding orders as needed
• Provide timely and accurate sales order confirmations to customers
• Complete business and back-order reporting accurately and within deadlines
• Collaborate with management, workshop, and sales teams to establish sales forecasts and address future production supply needs
• Oversee production jobs, ensuring efficient workflow and operational accuracy by opening, monitoring, managing, and closing these tasks
• Ensure customer satisfaction in relation to spare parts sales and inquiries, with all relevant information accurately captured in D365
• Leverage D365 data management tools to plan and meet customer delivery expectations.
• Ensure full and timely sales delivery (DIFOT) by effectively managing data and collaborating with the sales team on delivery requirements
• Communicate effectively with internal and external customers to identify needs and recommend suitable spare parts solutions
• Support the sales team by identifying and promoting upselling opportunities