Company Description
Our client is on a mission to accelerate the global shift to zero-emissions transport, creating a more sustainable future for all. As a recognized leader in the industry, they are the go-to partner for owners and operators of complex fleets. They provide innovative software and consultancy services to help their partners plan, implement, and manage optimized transport networks with ease.
In addition to supporting fleet operators, they collaborate with grid operators and policymakers to design strategies and policies that promote rapid decarbonization while ensuring the resilience of energy systems, by making the complex simple and scalable, their solutions are helping thousands of businesses transition smoothly to zero-emissions operations, setting a benchmark for sustainable transformation.

WHY JOIN?

• Impact-Driven Work: Your code will play a pivotal role in simplifying complex zero-emission fleet transitions, optimizing energy and transport systems, and empowering businesses to adopt sustainable solutions at scale.
• Collaborative Culture: Collaboration is at the heart of everything we do. We value empathy, transparency, and innovation, working closely across roles to transform industries with customer-focused solutions. Together, we embrace sustainability, improve the environment, and deliver meaningful outcomes for customers and communities.
• Flexibility & Growth: Work remote-first with the option to access shared offices in some regions, and enjoy competitive leave entitlements that support your work-life balance alongside ongoing professional development opportunities.
• Make a Difference: Be part of the fight against climate change while growing your skills and career.
  Job Description
  The purpose of the Engineering Support and Infrastructure Manager role is to enhance our software engineering capabilities by managing infrastructure, security, compliance, and operational needs, enabling the product and engineering teams to focus on core product development. This role integrates cross-functional responsibilities across Product, Software Engineering, Customer Success, and Information Technology needs. Reporting to the Head of Engineering, this position will evolve to coach the engineering team in specialized areas and eventually lead a team—internal or outsourced—to extend these capabilities.

• Lead infrastructure initiatives for engineering and company-wide needs, including AWS management, GitLab administration, and information management systems.
• Manage corporate IT responsibilities, including Google account administration, user account setup, onboarding and training, and overseeing software licensing and purchasing, and training on software systems.
• Own and manage security initiatives, including SOC2 compliance, security controls, penetration testing, and integrating security practices into infrastructure and operational activities to safeguard against vulnerabilities.
• Guide engineering teams in the effective use of DevOps practices, enhancing CI/CD pipelines and SCM activities.
• Serve as the point of contact for US time zone Support Engineering activities or managing an outsourced global contract to do handle the same, bridging Customer Success and Product Development, aiding in a timely resolution of complex incidents by investigating at all levels of our stack—application, infrastructure, and codebase—to ensure a seamless customer experience. (note: this role does not require nor expect the ability to write production code, rather to understand and trace)
• Coach the engineering team on best practices related to infrastructure, security, and operational tooling, and lead a specialised team supporting these areas.
  Qualifications