COMPANY OVERVIEW:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
We seek a dedicated Junior to Junior+ Access Management Specialist to join our proactive support team. In this critical role, you will manage and maintain our access management systems, ensuring that users have secure and appropriate access to various platforms. This position provides a valuable opportunity to enhance our security posture and operational efficiency by working with advanced access management solutions.
Position Title: Junior to Mid Level Access Management Specialist
Location: Remote

REQUIREMENTS & QUALIFICATIONS:

To excel in this role, you should possess:

• +1-2 years of working experience.
• Proven experience with Service Now ticketing systems
• Proven experience with Active Directory
• Proficiency in troubleshooting and resolving access management issues.
• Excellent customer service skills with the ability to communicate effectively and professionally with end-users.
• Strong troubleshooting and problem-solving skills
• Perform desktop software license management per the company’s license and compliance needs stated in the contract.
• Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN ) and Mobile
• ServiceNow certification(s) is a plus.
• OKTA experience is a plus
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain composed under pressure.
• Adaptability and a mindset geared towards continuous learning.
• Ability to effectively work with cross-functional teams and share knowledge.

WHAT YOU WILL BE DOING:

• Manage the onboarding process for new personnel by processing HR-submitted tickets and creating user accounts.
• Review job titles and match them to existing roles, determining appropriate access levels and tools required, such as SharePoint access for Business Analysts.
• Handle role transfers, ensuring that access levels and tools are updated for employees moving to higher-level positions.
• Installing, administering, supporting, and troubleshooting Windows software/tools
• Update system records and access levels for relocate personnel, such as doctors changing addresses and access needs.
• Process termination requests to promptly revoke system access for departing employees.
• Support the implementation of a large-scale Virtual Radiology Assistant program, ensuring that all 3,600 radiologists across the enterprise have the necessary access.
• Document all processes, changes, and resolutions in a clear and organized manner.
• Support incident response efforts, including after-hours and weekend support, based on incident levels and operational requirements..

To excel in this role, you should possess:

• +1-2 years of working experience.
• Proven experience with Service Now ticketing systems
• Proven experience with Active Directory
• Proficiency in troubleshooting and resolving access management issues.
• Excellent customer service skills with the ability to communicate effectively and professionally with end-users.
• Strong troubleshooting and problem-solving skills
• Perform desktop software license management per the company’s license and compliance needs stated in the contract.
• Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN ) and Mobile
• ServiceNow certification(s) is a plus.
• OKTA experience is a plus
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain composed under pressure.
• Adaptability and a mindset geared towards continuous learning.
• Ability to effectively work with cross-functional teams and share knowledge