Responsibility for Patients Contact with patients will be direct, dealing with enquiries, face to face and on the telephone, making appointments and recording personal details. Responsibility for Policy and Service Development The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures. The post holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times. The post holder may be asked to comment on local policies and procedures where they relate to clerical issues.
Responsibility for Financial and Physical Resources Where designated by line manager ensure that adequate stationery stocks are available and other ordering where requested. The post holder has a duty of care in relation to all equipment and resources used in the course of work. Responsibility for Staff The post holder may be required to demonstrate duties to new starters or other staff members if required. Responsibility for Information Resources Efficient and effective use is made of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.
Filing and documentation is maintained using established Trust/departmental systems. Clerical systems are developed and maintained appropriately. Ensure a high level of confidentiality is maintained to ensure adherence to Health Records Operational Policy and Health Records Keeping Standards Policy

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