ABOUT US

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

ABOUT THE ROLE

We’re looking for a Store Manager to join our team at One Stop, a subsidiary of Tesco. As a Store Manager, you will be working in a fast paced retail environment where no day is the same.
You will be responsible for the overall daily operations of your store, ensuring efficiency and profitability.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.

CORE PURPOSE

Serving our customers, communities and planet a little better every day.

YOU WILL BE RESPONSIBLE FOR

• I lead and line manage a team of Shift Leaders and colleagues in one store, ensuring I spend regular quality time with them on shift.
• I personally know all of my colleagues and I understand how people feel about working within my store through talking and listening. I lead and enable a culture where colleague experience is at the heart of everything we do.
• I am curious and role model a self-serve culture, I am confident that I can use the tools available to me to resolve any queries and encourage my team to do the same.
• I lead a culture where we get the basics right first time, this includes ensuring colleagues are trained, have a warm welcome to Onestop, we are compliant in all aspects of pay and employment compliance and colleagues have the tools to do their job. I also, look after the safety, health and wellbeing of my colleagues by supporting them to be at work.
• I continually review the shape and capability of my team to ensure our workforce is future fit through inspiring great performance and supporting your performance to create a high performing team.
• I complete all people leadership tasks for my team including absence management and solving problems
• I recognise my teams’ contribution and performance and celebrate with them regularly.
• I understand what the resource needs are for my store, spotting and developing talent internally and externally recruiting the best people in the industry. I ensure my talent pipeline is diverse and inclusive to reflect the community I serve.
• I manage all KPIs for my store, sharing ideas with other Store Managers in my area in order to maximise growth and profitability.
• My performance is measured through day job activities, my strategic objectives, myself and my impact on others.
• I am responsible for the operation of all services in my store including, post office local, EvRi and vending
• I am responsible for implementing business changes and new ways of working in my store.
• I ensure I resource my store within my labour budget to ensure it remains open for trading and compliant. I ensure candidate care is a priority and recruitment principles are followed.
• I ensure customers in my store have a great shopping trip and as a business we bring benefit to the local communities through trusted partnerships.
• I coach my team daily to deliver a great shopping trip and excellent retail store standards
• I continually review local competitor activity to understand the threats/opportunities and turn my insight into action.
• I ensure customers and colleagues in my store go home safely everyday by leading a robust health and safety culture, reviewing preventable incidents, accidents and audit performance.
• I support my team with completing tasks such as, serving customers, replenishment of stock, completing safe and legal routines, as well as my line management responsibilities.
• I am the DPS/Premises holder and I am responsible for the sale of all alcohol from my store
• If this store has a Post Office Local, You will be responsible for operating and managing all Post Office processes therefore you will need to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’