Grade E - £24,971 (National Framework) – There is also an additional homeworking allowance of £581 per annum for those working from home
Contracted Hours: Full time 37 hours per week
Contract Type: Permanent
Location: This is a home based role requiring the candidate to be living within a commuting distance of our Newcastle Upon Tyne Office and prepared to travel to our Newcastle office, as and when necessary.
Closing Date: Wednesday 11 June 2025 at 11.59pm

ARE YOU COMMITTED TO HELPING US REGULATE HEALTH AND SOCIAL CARE WITHIN ENGLAND?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

TO ACCESS THE FULL JOB DESCRIPTION, PLEASE CLICK THE LINK BELOW:

JD - Performance Coach.doc
For an informal discussion or further information on the role, please contact Jonathan Matthews, NCSC Operations Manager at Jonathan.Matthews@cqc.org.uk

WHY THIS COULD BE A GREAT ROLE FOR YOU….

Our performance coaches are critical to the success of our national customer service centre (NCSC). They play a vital role in supporting change, training new staff and developing our people to achieve their potential.
Performance coaches are responsible for the design and delivery of induction and skill-based training for all NCSC staff. This includes working with our contact centre or inspection support teams to update processes, guidance and training material to support change activity including supporting front line activity when required, to maintain your skill set and support business needs.
Coaches conduct quality assurance and one to one coaching to improve performance and support individual development.
Our coaches also hold responsibility for managing and maintaining our knowledge tool, ensuring up-to-date and accurate information and guidance is available to our staff, especially when responding to customer queries.
Through the provision of learning activity for both individuals and teams, NCSC Performance coaches support continuous improvement in performance, quality standards and customer experience across the centre.