JOB DESCRIPTION

Division: Strategic Initiatives and Communications
Department: Office of the Chief Administrative Officer
Initial Reporting Location: Tom Davies Square
Job Status: Permanent position
Affiliation: Non union
Range of Pay: Group 16 $148,790.88 to $175,227.57 per annum

EDUCATION AND TRAINING:

• University degree in Business or Public Administration, or other related program from a recognized University with Canadian accreditation OR an international credential recognized in Canada.
• Project Management credentials an asset.
• Additional education initiatives to update and expand competencies.

EXPERIENCE:

• Minimum of eight (8) years directly related experience at a senior management level in large, unionized, and highly diversified public or private sector organizations, including four (4) years in a similar function.
• Municipal experience desirable.
  An equivalent combination of education, credentials, and experience may be considered.

KNOWLEDGE OF:

• Superior knowledge of corporate communications, particularly in the local government area.
• Intergovernmental relationships between the three levels of government, and the related NGO’s and associations at the regional, provincial, and national level.
• Strong understanding of strategies (including social media) for public and citizen engagement.
• Strong understanding of municipal policy development process.
• Knowledge of CGS’s priorities.
• Knowledge of applicable legislation and related regulations.

ABILITIES TO:

• Proven strategic leadership and management skills.
• Strong internal and external relationship management skills, including ability to influence, engage and align multiple stakeholders in the development and implementation of strategy.
• Strong mentoring, coaching, and knowledge-sharing skills, ability to interact and work effectively with staff.
• Ability to direct a wide range of activities from big picture strategies to detail-oriented projects.
• Demonstrated ability to analyze emerging issues and develop strategic responses.
• Organized and able to manage multiple priorities.
• Proven project management skills, including vendor management.
• Excellent analytical, interpretive, and problem-solving skills, detail oriented.
• Ability to proactively lead and respond to change.
• Adaptability, flexibility, diplomacy, and tact.
• Ability to prioritize and multi-task within a fast-paced environment.
• Ability to prepare operating and capital budgets for the Division.

OTHER REQUIREMENTS:

• May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.
  Competencies: Competency Library - Level 3 Proficiency

• Lead the vision, development, and implementation of a diverse range of strategic initiatives, fostering continuous improvement to achieve the City of Greater Sudbury’s goals.
• Provide leadership, supervision, and direction across the division’s functional areas, including Communications, 311 Call Centre, Government Relations, Indigenous Relations and other direct reports assigned.
• Drive business transformation by managing projects efficiently and leveraging change management and stakeholder engagement techniques to create an integrated, high-performing work environment.
• Lead and manage special projects with cross-functional corporate teams to ensure successful outcomes. Projects to be based on CAO and organizational priorities including policy development and support, Equity, Diversity and Inclusion initiatives and others as assigned.
• Align the CAO’s office strategies with CGS and Council’s vision and priorities, ensuring a customer-centric approach that is mindful of customer needs and political considerations, while promoting service excellence.
• Lead the design and execution of a multi-year, multi-platform communications plan addressing internal and external communication strategies, Council’s strategic goals, and service support.
• Establish clear, consistent communication standards for corporate and program/project messaging, ensuring timely and effective communication to all audiences. Support departments in building internal communication capabilities.
• Oversee external communications and support all internal communication efforts, ensuring alignment with the organization’s progress and service efforts.
• Foster productive partnerships with the Office of the Mayor, committee chairs, and Council members to advance the CGS’ interests and achieve shared objectives.
• Develop a comprehensive corporate approach to community engagement, including clear definitions, implementation guidelines, and technology tools for staff use, while evaluating engagement performance annually.
• Create an inclusive and empowering work environment that helps division staff see how their efforts contribute to corporate outcomes. Foster open communication, encourage new ideas, and support staff development.
• Monitor key performance indicators to inform stakeholders of customer service outcomes and manage an enterprise-wide inquiry tracking system for complex service requests, aligned with the multi-year communications plan.
• Build relationships with municipalities, Provincial and Federal governments, and community agencies to enhance intergovernmental relations and influence CGS’s position on shared issues.
• Provide technical analysis and advice through briefing notes, speeches, and other communications to support the executives and members of Council on current or upcoming issues.
• Develop, manage, and monitor operating and capital budgets.
• Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required