Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description
This role is for a Staff Machine Learning and AI Software Engineer to join the Machine Learning and AI team at Indigo. The primary scope of this role is to design, build, and deploy robust, scalable, and efficient ML models and AI agents. You will be a key player in the full lifecycle of AI products, from ideation and development to deployment and maintenance. As a Staff-level engineer, you will provide technical leadership, mentor junior team members, and drive the overall technical direction of the team.

KEY ACCOUNTABILITIES

Functional

• Design, build, and deploy production-grade machine learning models and AI agents.
• Collaborate closely with data scientists to transition prototypes into scalable, production systems.
• Develop and maintain automated and orchestrated ML workflows, including data ingestion, feature engineering, model training, and deployment.
• Optimize ML models and AI agents for performance, scalability, and cost-effectiveness.
• Implement monitoring, alerting, and logging mechanisms to ensure the reliability and stability of deployed models.
• Stay up-to-date with the latest advancements in machine learning, AI, and MLOps, continuously refining best practices.
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

Please refer the Job description for details