A LITTLE BIT ABOUT US…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.cato learn more about us. As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

• Liaise with sales staff and ensure project files have all the background scope documents in place to start the project.
• Set up all project information from the release, in the company’s business system.
• Maintain project database of all orders with appropriate information for present and future reference, including tracking outstanding open orders.
• Maintain project information in appropriate folders, and on the company server.
• Calculate estimated lead and lag time to enter estimated “Target Date” in the projects’ database. Liaise with the customers to determine the final “Actual” equipmentdelivery schedule to update the database.
• Order equipment and accessories from suppliers based on the determined target dates provided by customers and with consideration to lead times.
• Review the equipment and materials inventory system before placing new orders.
• Liaise with suppliers to ensure that the correct product is supplied with correct price and delivery schedule.
• Ensure that the equipment and materials cost from suppliers are commensurate with the project scope.
• Liaise with internal and external customers to proactively resolve projects issues.
• Follow up with customers for approval of equipment drawing submittals.
• Provide customers with order confirmations and delivery schedules for each new order and obtain actual delivery date requirement.
• Coordinate logistic/equipment transportation as per project’s timing requirements, cost allocation, and customer’s confirmations.
• Maintain ownership of each project through to completion, including coordinating with other team members in meeting customer deadlines.
• Create bills of lading for shipments from shop.
• Prepare files for invoicing, invoice on company accounting system, and ensure all
• background documents are organized in the file.
• Meet departmental performance targets as required.
• Coordinate start-ups with customer, accounting, service and technicians.
• Contact Customers and communicate all necessary steps
• Schedule the visits and make sure it remains within budget, also complete invoicing
• Take a proactive approach in resolving customer complaints and disputes.
• A self-starter and a team player who can work both in a team environment and independently.
• Participate in company-sponsored training programs as provided.
• Assist the company in developing stronger relationships with our customers and suppliers.
• Be flexible in meeting the requests of the customer. There needs to be an understanding to properly support the customer and reschedule non-critical work.
• Ensure all company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers, and suppliers.
• Other tasks and responsibilities as may be required from time to time consistent with this positionand the job description and duties set out herein.