Jombone is seeking a Bilingual Customer Service Representative (French) for our client in Brampton. Fluency in French is mandatory for this role. If you have strong customer service skills and experience in an office environment, this is an excellent opportunity to build your career in a professional setting.

QUALIFICATIONS:

• High school diploma or equivalent.
• 2–5 years of experience in an office environment or customer service desk.
• Fluency in French (mandatory); Punjabi fluency is a valuable asset.
• Exceptional customer service skills with a track record of similar roles.
• Strong written and verbal communication skills, including professional email etiquette.
• Advanced proficiency in Microsoft Excel, with a focus on efficiency and precision.
• Excellent multitasking, organizational, and prioritization abilities.
• Detail-oriented with a proactive approach to problem-solving and learning.
• Team-oriented attitude with strong collaboration skills.

ADDITIONAL REQUIREMENTS:

Candidates must be fluent in French, as this is a critical requirement. Fluency in Punjabi is an advantage. Business casual attire is expected in this professional office setting.

• Manage customer orders via phone, email, fax, EDI, or web platforms.
• Communicate professionally and effectively via email, ensuring accuracy and clarity.
• Provide precise information on product availability, pricing, and specifications.
• Address and resolve customer inquiries or complaints, escalating issues when necessary.
• Assist the outside sales team and coordinate with other departments as required.
• Process returns and warranty requests with accurate documentation.
• Leverage advanced Microsoft Excel skills for data tracking, reporting, and management.